Mao Inubushi
Tokyo
Summary
Experienced professional with a strong background in international customer service and cross-border coordination with multicultural teams. Demonstrates exceptional skills in professional communication and problem-solving, ensuring seamless operations and guest satisfaction.
Experienced in customer-focused roles with career centred around providing top-notch service in fast-paced environments. With knowledge in safety protocols and aptitude for creating comfortable and pleasant travel experiences, can ensure passenger satisfaction and safety. Brings skills in multi-cultural communication and crisis management to maintain composure in high-pressure situations and foster environment of calm and order.
Overview
5
5
years of professional experience
Work history
Cabin Crew
Etihad Airways
Abu Dhabi
2023.03 - 2026.02
- Delivered high-quality, personalized service to an international customer base
- Responded efficiently to customer needs and operational issues in time-critical situations
- Coordinated closely with multinational team members to support smooth flight operations
- Maintained professionalism, cultural sensitivity, and attention to detail in daily operations
Sales
Shimada Shoji Co., Ltd.
Tokyo
2021.04 - 2022.12
- Managed production timelines and order progress within the apparel parts supply chain.
- Coordinated with overseas factories and internal departments.
- Negotiated delivery schedules and supported logistics coordination.
- Supported B2B sales operations through accurate coordination and communication.
Education
Bachelor of Arts - Foreign Studies in European studies, international relations, and cross-cultural communication
Sophia University
Tokyo 2017.01 - 1 2021
Skills
- International customer service
- Cross-border coordination with multicultural teams
- Professional communication and problem-solving
LANGUAGES
Japanese - Native level
English - Business level
German - A2 level (Preparing for B1 exam)
Timeline
Cabin Crew
Etihad Airways
2023.03 - 2026.02
Sales
Shimada Shoji Co., Ltd.
2021.04 - 2022.12
Bachelor of Arts - Foreign Studies in European studies, international relations, and cross-cultural communication
Sophia University
2017.01 - 1 2021