Japanese Word Processing Skills
Manuela Ayumi Towata de Souza
Customer Associate
Yokohama,14
Summary
Knowledgeable and dedicated customer service professional with extensive experience in IT industry. Solid team player with outgoing, positive demeanor and proven skills in establishing rapport with clients. Motivated to maintain customer satisfaction and contribute to company success. Specialize in quality, speed and process optimization. Articulate, energetic and results-oriented with exemplary passion for developing relationships, cultivating partnerships and growing businesses.
Overview
3
3
years of professional experience
6
6
years of post-secondary education
2
2
Certifications
6
6
Languages
Work History
Customer Service Representative
Tech Mahindra
Yokohama, 43
03.2024 - Current
- Investigated and resolved customer inquiries and complaints quickly.
- Reduced process inconsistencies and effectively trained team members on best practices and protocols.
- Provided primary customer support to internal and external customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Utilized data analytics tools to monitor performance trends regularly, identifying areas for improvement and implementing necessary changes.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Resolved associate, tool and service delivery issues revealed by statistical reports.
Sales Agent
Adidas Japan
Tokyo, 13
11.2021 - 01.2023
- Product seller.
- Exercised creativity when producing advertising brochure with product offerings
- Used exceptional persuasion and negotiation skills to close high-value client sales efficiently
- Maintained smart, professional appearance, upholding brand image and promoting positive company reputation
- Built and nurtured positive client and customer relationships through ongoing positive, professional communication
- Developed engaging sales pitches to promote products and services of company
- Maintained comprehensive brand and product knowledge to maximise sales opportunities and meet set targets.
Education
Associate Degree - International Relations And Affairs
Japan Foreign Language College
Tokyo, Tokyo 05.2021 - Current
High School Diploma -
Kanagawa Prefectural Hadano General High School
Hadano, Kanagawa 04.2018 - 05.2021
Skills
Customer needs analysis
Negotiations skills
Communication skills
Fast-learning
Excellent team work skills
Ability to work under stress
Adapt to environmental changes
Communicative, proactive person I have experience in the work area with people, and these experiences helped me to develop my persuasive qualities, communication and management skills I want to develop professionally in a competitive environment where I can use my skills to grow with my team
Team Collaboration
Microsoft PowerPoint
Customer service excellence
[Language] Fluency
International sales support
Birth Place
Hadano, Japan
Country
Japan
Personal Information
- Date of Birth: 02/05/03
- Gender: Female
- Nationality: Brazilian
Software
PowerPoint Skills
Certification
Japanese Word Processing Certificate
Timeline
Customer Service Representative
Tech Mahindra
03.2024 - Current
Japanese Word Processing Certificate
04-2023
TOEIC800 score
04-2023
Sales Agent
Adidas Japan
11.2021 - 01.2023
Associate Degree - International Relations And Affairs
Japan Foreign Language College
05.2021 - Current
High School Diploma -
Kanagawa Prefectural Hadano General High School
04.2018 - 05.2021
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