Hi, I’m
MANSI YADAV
Cloud Engineer
Tokyo,13
Summary
Dynamic new product development and versatile international services professional, awarded with three years of consecutive work sponsorship by a renowned company in London, UK. Currently excelling in Tokyo, Japan, I bring extensive practical experience as a Project Engineer, Data Management Expert, JIRA Software Specialist, and Client Management Professional. Holding a Bachelor's in Information Systems from Kingston University London and Japanese proficiency, my adaptability and swift software mastery consistently yield a 20% improvement in project efficiency, 15% reduction in issue resolution time, and a 30% boost in client satisfaction. Key strengths include a customer-centric communication style, adept stakeholder relationship management, and keen commercial acumen.
Overview
7
years of professional experience
3
Languages
Work History
CVENTGURUGRAM
Product Consultant
12.2017 - 2 2018
Job overview
- Worked as Product Consultant for a famous Passkey software which streamlines and automates meeting and event bookings for hotels, DMOs, and venues
- Proactively identified and implemented process improvements, resulting in a 20% increase in overall implementation effectiveness and client satisfaction
- Maintained a detailed record of all client communications in Cvent's CRM software, ensuring accurate tracking and reporting of client interactions
- Delivered phone support to clients, addressing product inquiries, and offering technical assistance, resulting in a 20% increase in customer issue resolution efficiency
- Provided strategic best practice recommendations that led to a 15% rise in meeting attendance through Cvent's marketing engine.
AMERICAN EXPRESSGURUGRAM
Senior Client Consultant
07.2016 - 03.2017
Job overview
- Member of the DIGITAL Escalation team(the pilot process), specializing in tailored resolutions for elite clients' Online account management issues
- Maintained a 98% customer satisfaction rate by promptly addressing inquiries across Consumer and Corporate segments
- Reduced card application processing time by 30% through efficient handling of inbound and outbound calls, resulting in improved customer satisfaction
- Consistently achieved exceptional results, evidenced by a 98% quality assurance rating, while exceeding efficiency and effectiveness targets
- Successfully balanced customer interests with the goals of American Express, achieving a 100% alignment rate with established metrics.
NATIONAL GRIDLONDON
Project Planner
11.2014 - 03.2015
Job overview
- Worked as a Project Planner within the Project Controls team at the Headquarters of National Grid based in Warwick, Great Britain
- Ensured data quality and consistency through the implementation of data validation techniques, reducing data discrepancies by 25%
- Tracked and maintained program delivery quality parameters, resulting in a 10% increase in project success rates
- Played a pivotal role in identifying and addressing trends requiring improvement, resulting in a reduction in operational inefficiencies
- Supported the creation of monthly scorecards and strategic communications, improving transparency and decision-making processes.
FUSE INFORMATION MANAGEMENT(FUSE IM)LONDON
Support Analyst, Product development
10.2009 - 07.2014
Job overview
- Started as an intern, awarded three work sponsorships in a row for leading and managing the product development of new oil and gas data management products using powerful flagship software product of FUSEIM such as XStreamline for Ikon Science and Schlumberger clients
- Managed high priority revenue generating oil and gas projects by providing advanced web-based workflow, collaboration and visualisation tools that streamline the work of the petro-technical community
- Promoted twice in my tenure based on leadership skills and a consistent track record
- Provided expert-level support, resolving 95% of user-reported issues within 24 hours
- Developed demos to explain use cases to new customers
- Configured and customized JIRA workflows, issue types, and permissions, resulting in a 20% increase in efficiency
- Successfully integrated and managed 15+ JIRA plugins and add-ons, enhancing project management capabilities
- Created custom reports and dashboards, enabling data-driven decision-making and improving project outcomes
- Managed a cross-functional team of 10 employees to launch a new software platform that resulted in a 25% increase in user engagement and a 20% increase in revenue.
Education
ISI JAPANESE LANGUAGE SCHOOL
University Overview
Pursuing japanese language studies at prominent Tokyo language school, driven by my passion for Japanese Culture
SAKURA FOREIGN LANGUAGE INSTITUTE
University Overview
Acquired preparatory japanese language proficiency in Delhi for a smooth transition to Japan
KINGSTON UNIVERSITY LONDON
University Overview
Awarded prestigious Bachelor's Degree in Information Systems(Honours) from a renowned London University. Scored Higher Upper class degree with 2:1 category.
Skills
Proficient in using JIRA Atlassian issue management software, BPM tools (Business Process management software like XStreamline), JIRA Configuration, Data extraction and creating dashboards using JIRA and Workflow design
Client assistance
Technical Product Knowledge
Product requirements documentation
Product Launch Execution
Product performance metrics
Product Knowledge
Data-driven decision-making
Voice of Customer Analysis
Relationship Building
Company Branding
Product Marketing Collaboration
Timeline
Product Consultant
CVENT
12.2017 - 2 2018
Senior Client Consultant
AMERICAN EXPRESS
07.2016 - 03.2017
Project Planner
NATIONAL GRID
11.2014 - 03.2015
Support Analyst, Product development
FUSE INFORMATION MANAGEMENT(FUSE IM)
10.2009 - 07.2014