Mana Kaneko
Wellington,New Zealand
Summary
Dedicated hall staff and assistant wine maker with a proven track record in customer service and proactive problem solving. Demonstrated leadership skills at Sukiya, earning recognition for hard work and commitment to excellence. Passionate about winemaking, actively engaged in learning and collaboration with senior staff at DRY RIVER. Strong communication skills, attention to detail, and a focus on delivering exceptional service underpin all professional endeavours. Aspires to further develop expertise in the hospitality industry while contributing to team success.
Overview
1
1
year of professional experience
Work History
Hall staff
Sukiya
Tokyo, Japan
09.2025 - 01.2026
- During the summer holidays, I went back to Japan and worked at Sukiya again as I felt a sense of responsibility to go back there and work for them.
- I worked more than four days every week. If someone could not come to their shift, I proactively worked in their place instead.
- I was working constantly, even when there were no customers, and I worked on anything such as cleaning all the tables, tablets, chairs, floor, and toilet proactively.
- I was told by one of the managers from Sukiya that I should be the chief of part-time staff, as I worked really hard and earnestly.
Assistant Wine Maker
DRY RIVER
Martinborough, Wellington, New Zealand
04.2025 - 04.2025
- Very passionate about gaining new knowledge about wine, winemaking, and viticulture.
- Learn and take action proactively by watching what senior staff do.
- A lot of questions came to my mind about wine, winemaking, or viticulture, and I took notes while working and restudied them after work.
- I am doing my best to have conversations with senior staff and winemakers, and I am deeply engaged with them.
Hall stuff
Sukiya
Tokyo, Japan
11.2024 - 01.2025
- Serving food to customers and, when they are in trouble or struggling with something, going to help them proactively.
- I move efficiently and briskly as much as I can. As part of our customer service at Sukiya, we serve food within 10 seconds of the customer placing their order.
- I learnt most of the things by observing senior staff, even though they did not teach me about the work.
- Engaged with customers to better understand needs and deliver excellent service.
Delivery Person
Uber Eats
Tokyo, Wellington
11.2024 - 01.2025
- I worked for Uber Eats while I was back in Japan during the summer holiday, and I was also working for a restaurant.
- Most of the customers were very happy with my delivery, as I was careful, communicated well, and ensured fast delivery. I kept my rate of evaluation at 100%.
Education
A-Levels - Physics, ART Painting and Anthropology
Wellington East Girls' College
Wellington, WGN 2024 - Current
A-Levels - High School Study
Mita International High School
Tokyo 2022 - 2023
A-Levels - Junior High school study
Mita International Junior High School
Tokyo 2019 - 2021
Skills
- Customer service
- Team leadership
- Proactive problem solving
- Time management
- Effective communication
- Problem-solving
- Active listening
- Analytical and critical thinking
- Customer focused
- Project planning and coordination
- Attention to detail
- Problem resolution
- Knowledge of winemaking process
- Willingness to learn
- Proactive learning
- Commitment to excellence
Languages
English
Advanced
C1
Japanese
Proficient
C2
German
Beginner
A1
Italian
Beginner
A1
Interests
- Drinking and searching about Wine
- Painting
- Aesthetically and Philosophical wine and wine making
- Singing
- Reading
- Watching Anime and Movies
Timeline
Hall staff
Sukiya
09.2025 - 01.2026
Assistant Wine Maker
DRY RIVER
04.2025 - 04.2025
Hall stuff
Sukiya
11.2024 - 01.2025
Delivery Person
Uber Eats
11.2024 - 01.2025
A-Levels - Physics, ART Painting and Anthropology
Wellington East Girls' College
2024 - Current
A-Levels - High School Study
Mita International High School
2022 - 2023
A-Levels - Junior High school study
Mita International Junior High School
2019 - 2021