Mamitiana Hanitra Miora Sarah Ramanantenasoa
Student
Antananarivo
Summary
I`m enthusiastic and reliable professional takes pride in providing excellent customer service and creating memorable dining experiences for restaurant customers, skilled in anticipating customer needs, addressing complaints and resolving issues in timely manner. I maintain focus and positive attitude in stressful situations and high-volume environments.
Overview
4
4
years of professional experience
3
3
Languages
Work History
Waitress
Crystal Beach Hotel Resort And Spa
2023.10 - 2024.02
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Inspected dishes and utensils for cleanliness.
- Followed health and safety regulations relevant to hospitality industry to minimize accidents, incidents and liability to restaurant.
Waitress
Radisson Blu Azuri Resort & Spa
2023.05 - 2023.10
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
Waitress
Ravenala Attitude Hotel
2023.02 - 2023.05
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Waitress
Burger Station
2022.03 - 2022.08
- Maintained customer satisfaction with timely table check-ins to assess food and beverage needs.
- Boosted restaurant revenue by upselling appetizers, desserts, and beverages along with entrees.
- Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
- Checked customers' IDs to verify age in compliance with minimum age requirements for consumption of alcoholic beverages.
- Enhanced customer satisfaction by providing attentive service and promptly addressing any concerns.
- Collaborated with kitchen staff to facilitate prompt and accurate food preparation.
Seller
Anosibe Market
2020.01 - 2022.03
- Developed and maintained strong relationships with customers and vendors to establish rapport and build trust.
- Collaborated with managers to provide customer feedback and recommend operational changes to meet emerging trends.
- Developed and maintained strong working relationships with professionals within assigned territory.
- Trained new employees on customer service, money handling and organizing strategies.
- Provided customers with information on shipment amounts and cost of products through email or online support chat.
Education
National Certificate in Restaurant And Bar Service - Hotel, Motel, And Restaurant Management
Task Consulting Limited
Quatre Cocos Mauritius 2001.04 -
Second Year - Economics
CNETMAD ANTANANARIVO
Antananarivo 2001.04 -
High School Diploma -
Jean Joseph Rabearivelo High School
Antananarivo 2001.04 -
Skills
Effective Communication
Transactions and Cash Handling
Adaptable and Flexible
Sales expertise
Team Player
Written Communication
Relationship Building
Handling Complaints
Analytical Skills
Performance Improvement
Guest Relations Management
Timeline
Waitress
Crystal Beach Hotel Resort And Spa
2023.10 - 2024.02
Waitress
Radisson Blu Azuri Resort & Spa
2023.05 - 2023.10
Waitress
Ravenala Attitude Hotel
2023.02 - 2023.05
Waitress
Burger Station
2022.03 - 2022.08
Seller
Anosibe Market
2020.01 - 2022.03
National Certificate in Restaurant And Bar Service - Hotel, Motel, And Restaurant Management
Task Consulting Limited
2001.04 -
Second Year - Economics
CNETMAD ANTANANARIVO
2001.04 -
High School Diploma -
Jean Joseph Rabearivelo High School
2001.04 -