Makoto Sakata
Fukuoka City
Summary
3 years of inside sales experience and professional and clear communicator, reviewed customer information thoroughly to make sure it was free of errors. Accustomed to a multinational work environment as 3 years of overseas English work experience.
Overview
6
6
years of professional experience
Work History
IACE TRAVEL Co., Ltd.
ㅤ
04.2017 - 03.2020
- Arranged travel accommodations and tickets for customers.
- Advised customers on necessary travel goods and visa requirements to successfully reach planned destination.
- Provided customers with best deals while improving customer satisfaction ratings.
- Followed up with customers to increase service with travel plans.
- Assisted clients with flight changes and cancellations to minimize travel disruptions.
Rakuten Business Support
ㅤ
04.2020 - 10.2020
- Offered advice and assistance to customers
- Processed orders promptly to increase customer satisfaction.
KINKA FAMILY
ㅤ
11.2020 - 11.2021
- Greeted customers and responded promptly to customer needs.
- Built relationships with customers to encourage repeater
ICHIBANYA UK LIMITED
ㅤ
01.2022 - 08.2023
- Collaborated with colleagues and support staff to maximize team efficiency.
- Handled customer inquiries and suggestions courteously and professionally.
- Answered customer calls with minimal wait times.
- Listened to customers, handled concerns quickly and escalated major issues to supervisor.
Education
Diploma in Tourism
Aso Foreign Language Tourism And Patissier College
Fukuoka, Japan03.2017
Skills
- Relationship Building
- Task Prioritization
- Teamwork and Collaboration
- Problem-Solving
- Supervision and Leadership
- Microsoft Word,Excel
- Multitasking Abilities
Languages
Japanese
Native language
English
Upper intermediate
B2
Timeline
ICHIBANYA UK LIMITED
ㅤ
01.2022 - 08.2023
KINKA FAMILY
ㅤ
11.2020 - 11.2021
Rakuten Business Support
ㅤ
04.2020 - 10.2020
IACE TRAVEL Co., Ltd.
ㅤ
04.2017 - 03.2020
Diploma in Tourism
Aso Foreign Language Tourism And Patissier College
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