MAKISHI IWASAKI

• Assigned as an exclusive representative to 350 Japanese SMB clients running Meta ads on a quarterly basis and made proposals to improve their ad performance.
• Build trust with clients and sell recommended features on Meta ads getting them to adopt it.
• Analyzed digital advertising trends and industry-specific trends based on ad accounts of the clients.

Key Achievements

• In September 2023, I was awarded as "Newbie of the month" for achieving first place among all market new hires in the average of three KPIs: advertiser coverage rate, solution action rate, and quality assurance score.
• In November 2023, I achieved first place in the average quality assurance score among all members in the program.

• Resolving issues that arise when clients use Meta products and supporting through chat, email and phone calls.
• Analyzing customer feedbacks and finding best ways to improve the quality of services.

Key Achievements

• In November 2022, I achieved first place in the Japanese market in the key KPIs consisting of customer satisfaction and average handling time of cases.

• Properly operating cash register and maintained balanced drawer.
• Helping customers choose effective over-the-counter medicines.
• Communicating with foreign customers using English and Chinese.