Maki Ikai
Shibuya
Summary
Proven track record in relationship management and high-impact proposal presentation, demonstrated at EF Corporate Education K.K., where I excelled in securing high-value accounts and boosting customer satisfaction. Specialized in developing customized solutions that drove business growth, achieving a notable increase in account retention. Collaborative Key Account Manager with demonstrated success in relationship building, negotiating and developing new business within targeted and assigned accounts. Strong analytic, quantitative and technical aptitude with great attention to detail. Self-motivated, driven and adaptable with proven track record of exceeding goals.
Overview
5
5
years of professional experience
Work History
Senior Key Account Manager
EF Corporate Education K.K.
10.2023 - Current
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Trained teams to optimize service delivery in alignment with individual needs to boost customer satisfaction.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
- Created sales forecasts to target daily, monthly and yearly objectives.
- Built and maintained strong client relationships to drive business growth.
- Contributed to event marketing, sales and brand promotion.
Customer Success Manager
EF Corporate Education
10.2021 - 09.2023
- Worked as KAM/CSM double role
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
- Played instrumental role in client satisfaction by working with operational teams for proper resolution of service issues.
- Utilized customer feedback to inform changes and improvements to customer success plans.
- Created customer support strategies to increase customer retention.
Key Account Manager
EF Corporate Education K.K.
04.2020 - 09.2021
- Secured high-value accounts through consultative selling, effective customer solutions, and promoting compelling business opportunities.
- Supported sales and reporting for small to medium-sized accounts.
- Developed and delivered presentations to key customers to position products and services.
- Developed thorough understanding of key clients' needs and requirements to prepare customized solutions.
Business Developing Associate
EF Corporate Education K.K.
04.2019 - 03.2020
- Liaised with clients via email or phone to identify and address needs, growing existing accounts through cross-selling.
- Analyzed customer data to identify trends and anticipate customer needs.
- Developed and implemented strategies to increase customer satisfaction and engagement.
- Set and exceeded inside sales goals by establishing ambitious targets and motivating sales representatives.
- Worked closely with other departments to promote products and marketing campaigns.
Education
Certificated - Business Analytics
Harvard Business School Online
OnlineBachelor of Arts - Global And Transcultural Studies
Meiji Gakuin University
Yokohama, Japan09.2019
1 Year Exchange Student Program - International Studies
University of California, Irvine
Irvine, CAHigh School Diploma -
St. Mary Academy Bay View
Providence, RI08.2015
Skills
- Relationship Management
- Industry Expertise
- High-impact proposal presentation
- Account Retention
- Needs analysis
Languages
Japanese
Native language
English
Advanced
C1
Timeline
Senior Key Account Manager
EF Corporate Education K.K.
10.2023 - Current
Customer Success Manager
EF Corporate Education
10.2021 - 09.2023
Key Account Manager
EF Corporate Education K.K.
04.2020 - 09.2021
Business Developing Associate
EF Corporate Education K.K.
04.2019 - 03.2020
Certificated - Business Analytics
Harvard Business School Online
Bachelor of Arts - Global And Transcultural Studies
Meiji Gakuin University
1 Year Exchange Student Program - International Studies
University of California, Irvine
High School Diploma -
St. Mary Academy Bay View
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