Makayla Holiday

HIGH CALL VOLUME/REMOTE POSTION:
• Leadership duties
• Answered customer inquiries and provided accurate information regarding products and services.
• Administrative assistance duties, performing clerical task.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered incoming calls and emails, providing frontline customer support or assistance with product and service transactions.
• Assisted customers with making payments or establishing payment plans to bring accounts current.
• Made outbound calls to obtain account information.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

REMOTE/WORK FROM HOME POSITION:
• High Call Volume
• 6 month Contract Position.
• Answered customer inquiries and provided accurate information regarding products and services.
• Maintained detailed records of customer interactions, transactions and comments for future reference.
• Answered incoming calls and emails, providing frontline customer support or assistance with troubleshooting.
• Actively engaged and listened to customer concerns.
• Exhibit empathy and provided solutions in a fast-paced environment, focusing on one-call resolution.
• Made outbound calls to obtain account information.
• Used proven techniques to de-escalate angry customers during telephone interactions.
• Performed administrative tasks such as filing paperwork, updating databases and generating reports.

• Conducted searches of inmates, cells, and prison grounds to detect contraband or illegal activities.
• Maintained order in the prison by monitoring inmate behavior and intervening when necessary.
• Enforced prison rules and regulations while maintaining a safe environment for inmates and staff.
• Supervised prisoners during meals, recreation time, work assignments, medical visits, court appearances, and other activities.
• Performed security checks on visitors entering the facility as well as on packages being delivered to inmates.
• Monitored video surveillance systems to observe prisoner activity throughout the correctional facility.
• Responded to emergency situations such as riots or disturbances with appropriate force measures.
• Provided guidance and counseling services to help inmates adjust to their new environment and develop life skills needed upon release from prison.

• Provided daily support to individuals with intellectual and developmental disabilities.
• Assisted in developing individualized service plans for each person served.
• Monitored physical health of individuals by taking vital signs and administering medications.
• Documented progress notes on a daily basis to track changes in behavior or medical condition.
• Developed positive relationships with families and guardians of the people served.
• Responded appropriately to challenging behaviors using de-escalation techniques.
• Attended training sessions to stay up-to-date on best practices in the field of direct support services.
• Maintained accurate records of medication administration according to agency policy.