Maiya Weisz
Tempe,Arizona
Summary
Methodical Hostess with exceptional knowledge of best-in-class customer service protocols. Personable and proactive worker with history of maintaining professionalism and excellent service in busy, high traffic times. Expert in customer service with training in team management. Friendly and reliable individual excited to take initiative and provide excellent work. Easily adaptable to high-pressure, dynamic situations.
Overview
2
2
years of post-secondary education
1
1
year of professional experience
Work History
Hostess
TEX808
Honolulu, Hawaii
05.2019 - 09.2019
- Assigned patrons to tables suitable for needs and restaurant section rotation.
- Took reservations and to-go orders by phone, answered customer questions and informed of accurate wait times.
- Supervised server balance and monitored table turnover to accurately seat customers.
- Assisted in preparing dining room for special upcoming functions, including decorating and generating and printing out special group menus.
- Assisted managers with quickly resolving service- and food-related issues.
- Answered customer questions about hours, seating and menu information.
- Checked and restocked server areas and organized and got change for front counter.
- Kept detailed payment records throughout shift to complete cash and card payments.
- Maintained highly loyal clientele by delivering unparalleled service at every stage of restaurant dining experience.
Food Runner
TEX808
Honolulu, Hawaii
05.2019 - 09.2019
- Confirmed speed of service for all food orders while minimizing errors and complaints.
- Washed dishes, glasses and cutlery when dishwashing staff became overwhelmed.
- Delivered food items to tables ensuring each restaurant patron received correct order.
- Completed efficient table resets by wiping down surfaces and refilling condiments.
- Selected food items from serving or storage areas and placed in dishes, on serving trays, or in takeout bags
- Maintained kitchen productivity, guaranteeing timely preparation and serving of dishes in alignment with customer specifications.
- Replenished food items, paper products and canned goods to keep pantry well-stocked during busy periods.
Education
High School Diploma -
Henry J. Kaiser High School
Honolulu, Hawaii 08.2017 - 08.2018
High School Diploma -
Laurel Springs
Ojai, California 02.2019 - 07.2020
Skills
Flexibility
Dining area maintenance
Bill computation
Item promotion
Interactive communication skills
Food preparation and safety
Time managment
Timeline
Hostess
TEX808
05.2019 - 09.2019
Food Runner
TEX808
05.2019 - 09.2019
High School Diploma -
Laurel Springs
02.2019 - 07.2020
High School Diploma -
Henry J. Kaiser High School
08.2017 - 08.2018