Maiko Suzuki
Customer Service
Tokyo
Summary
Brings excellent organizational skills and talent for overcoming customer objections. Self-motivated and true team player. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results. Patient professional talented at assisting customers with questions and concerns, entering and updating customer details and managing escalated issues. Enthusiastic and service-oriented individual with exceptional communication and multitasking abilities.
Overview
3
3
years of professional experience
4
4
Languages
Work History
Customer Service Agent
Global Trust Networks
Tokyo
06.2021 - Current
1.Maintained a 90% satisfaction rating over a 24-month period as a customer care representative.
2.Demonstrated politeness and patience with customers, increasing positive feedback by 10%.
3.Resolved 25 inquiries per day on average.
Receptionist and Security
Singapore
Tokyo
03.2021 - 06.2022
- Managed multiple tasks and met time-sensitive deadlines.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Provided regular reports.
- Trained other guards and supervised their work.
- Solved conflict situations.
Education
No Degree - Engineering Physics
Golden Gate International College
Wisdom Tower, Kathmandu 44600, Nepal 04.2001 -
No Degree -
Brihaspati VidyaSadan
Balmandir Compound, Naxal Kathmandu, Bagmati Nepal 04.2001 -
Skills
Nepalese
Gardening: I feel naturally attached to the world of nature.
I am a friendly,confident individual with experience in reception and customer support. I have proven myself to be reliable and always arrive on time and properly presented. I greet customers with smile and serve them with pride. I am looking for a full time english related jobs.
Timeline
Customer Service Agent
Global Trust Networks
06.2021 - Current
Receptionist and Security
Singapore
03.2021 - 06.2022
No Degree - Engineering Physics
Golden Gate International College
04.2001 -
No Degree -
Brihaspati VidyaSadan
04.2001 -
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