Maika Hisai
Student
Suginami-ku
Summary
Dedicated and results-driven professional with a strong track record at Tokyo Little House, known for excellence in customer service and operational improvement. Skilled in team collaboration, time management, and enhancing day-to-day efficiency in fast-paced environments. Recognized for consistently boosting customer satisfaction and driving sales through personalized service and attention to detail. Passionate about creating welcoming, high-performing spaces that leave lasting impressions.
Overview
3
3
years of professional experience
3
3
years of post-secondary education
2
2
Languages
Work History
Volunteer
University Organization Givers
09.2024 - Current
- Promoted the value and joy of volunteering through engaging social media content.
- Created 2–3 monthly posts using Canva to announce upcoming events and share post-event highlights.
- Wrote clear, compelling captions and visuals to increase awareness and community engagement.
Cafe Barista
Tokyo Little House
08.2024 - Current
- Successfully operated a high-traffic café with 20 seats and consistently managed long queues during peak morning hours.
- Streamlined operational workflows, reducing average serving time from 20 minutes to just 10 through continuous process improvements.
- Maintained a 4.7-star Google review rating, consistently receiving praise for exceptional customer service.
- Elevated customer satisfaction by creating personalized beverage experiences, leveraging deep product knowledge and customer preferences.
- Recognized by management for outstanding service and commitment to fostering a positive and welcoming environment.
- Played an active role in product planning and development, contributing innovative ideas based on customer feedback and market trends.
- Supported onboarding of new part-time staff by developing comprehensive training manuals and mentoring new hires.
- Conducted daily inventory management, ensuring accurate stock levels and smooth café operations.
Intern
Pacific Meta Inc.
01.2023 - 07.2023
- Provided daily operational support to staff, including data entry and reporting using Excel, helping reduce workload and improve team efficiency.
- Gained hands-on experience in the Web3 industry, applying academic knowledge to practical tasks and projects.
- Created engaging social media content that boosted online visibility and audience interaction across platforms.
- Wrote and distributed internal news updates and press releases, maintaining clear and consistent communication within the organization.
Tutor
トフルゼミナール
04.2022 - 01.2023
- Provided one-on-one homework assistance and academic support to students across various grade levels.
- Helped students develop effective study habits, time management skills, and strategies for exam preparation.
- Collaborated with learners to complete assignments, identify academic gaps, and strengthen areas of weakness.
- Delivered personalized lessons via Zoom and in-person, resulting in notable improvement in students’ written and verbal English skills.
- Adapted teaching methods to suit individual learning styles, fostering student confidence and engagement.
Education
Bachelor of Liberal Arts - International Business And Economics
Sophia University
7-1 Kioicho, Chiyoda City, Tokyo 102-8554 04.2022 - Current
Skills
- Teamwork & Collaboration: Able to work effectively in team environments, contributing to collective success and fostering positive relationships
- Positive Attitude: Demonstrates optimism and resilience, consistently maintaining a constructive approach to challenges and opportunities
- Computer Skills: Proficient in MS Office, Canva, and spreadsheets (Excel, Google Sheets)
- Cultural Awareness: Sensitive to cultural differences, fostering inclusivity and respect in diverse work environments
- Trilingual: Fluent in Japanese, English and Italian, with the ability to communicate effectively
Additional Information
- Completed a two-semester exchange program, focusing on Italian language, economics, and the hospitality industry.
- Collaborated on an entrepreneurial group project aimed at revitalizing declining tourist destinations, specifically addressing strategies to increase long-term residency in Venice.
- Gained valuable cross-cultural experience and enhanced intercultural communication skills while living and studying abroad.
- Strengthened adaptability and problem-solving abilities through team-based in real-world projects in an international setting.
Cooking&baking
Used to make videos on Tiktok showing the process of food preparation. In baking, I create original recipes and proposes them as products at my current part-time job.
Timeline
Volunteer
University Organization Givers
09.2024 - Current
Cafe Barista
Tokyo Little House
08.2024 - Current
Intern
Pacific Meta Inc.
01.2023 - 07.2023
Tutor
トフルゼミナール
04.2022 - 01.2023
Bachelor of Liberal Arts - International Business And Economics
Sophia University
04.2022 - Current
Similar Profiles
Maika HisaiMaika Hisai
Volunteer at University Organization GiversVolunteer at University Organization Givers
Othabetswe RammutlaOthabetswe Rammutla
Administrator at Givers Of Givers EducationAdministrator at Givers Of Givers Education
Dyon HowardDyon Howard
Community Engagement Specialist at Care Givers of AmericaCommunity Engagement Specialist at Care Givers of America
Blake HarrisBlake Harris
Translator at BC-SupportTranslator at BC-Support
Han JiyoonHan Jiyoon
Intern at NAVER CLOUDIntern at NAVER CLOUD