Summary
Overview
Work History
Education
Skills
Timeline
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Mai Ito

Yokohama,Japan

Summary

Dynamic professional with extensive experience in customer service and bakery management. At a previous employer, I enhanced customer loyalty through effective communication and team collaboration. Skilled in Microsoft Office and team building, I successfully trained staff and implemented policies that significantly improved customer satisfaction and operational efficiency.


Overview

4
4
years of professional experience

Work History

Attendant

Expo 2025 Japan
03.2025 - Current
  • Provided assistance to guests from across the globe, ensuring a positive and memorable experience at Expo 2025 Osaka, Kansai, Japan
  • Delivering information and assistance to international staffs in both English and Japanese

  • Strengthened communication skills through regular interactions with others

Bakery Manager

SUMMIT, INC.
04.2021 - 04.2024
  • Enhanced new store opening efficiency through effective communication in staff training, achieving record bakery sales of ¥1M on opening day (previous record: ¥600K).
  • Baked consistent quality items by accurately mixing, dividing, shaping, and proofing.
  • Trained new bakery staff on company policies and POS system use to maximize job satisfaction, expertise, and team performance.
  • Developed and implemented policies and procedures to boost customer satisfaction and loyalty.
  • Kept close eye on department employees and customers to assess theft risks and maintain loss prevention goals.
  • Set and updated weekly work schedules to meet coverage demands by considering factors like expected customer levels, planned promotions and individual employee strengths.

Education

Bachelor of Science - Nutrition Sciences

Sagami Woman University
Kanagawa
03-2021

Skills

  • Interpersonal communication
  • Teamwork and collaboration
  • Microsoft office
  • Team building
  • Customer service
  • Excellent communication
  • Customer relations

Timeline

Attendant

Expo 2025 Japan
03.2025 - Current

Bakery Manager

SUMMIT, INC.
04.2021 - 04.2024

Bachelor of Science - Nutrition Sciences

Sagami Woman University

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Mai Ito