Mahmoud Barakat
Massachusetts,13
Summary
Detail-oriented Computer Science student with a focus on Artificial Intelligence and practical experience in machine learning, deep learning, and natural language processing. Proficient in Python, TensorFlow, Scikit-learn, and NumPy, with expertise in ML algorithms, data cleaning, and model evaluation. Experienced in developing applications and websites, including mobile apps using Flutter and web platforms with modern frameworks. Strong communicator with a solid understanding of neural networks and software engineering principles.
Overview
3
3
years of professional experience
Work History
IT Support Specialist
Egypt Logistics
Sheraton
09.2022 - 09.2025
- Resolved customer problems via phone, email, and chat, ensuring timely and effective solutions.
- Assisted customers with password resets, account unlocks, and security settings adjustments.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
- Assisted customers with various types of technical issues via email, live chat, and telephone.
- Increased technical knowledge by reading trade publications, operating manuals and diagnostics information.
- Delivered remote assistance for technical issues using screen sharing, mouse and keyboard control and other tools.
- Coordinated with product and engineering teams to report software bugs and request new features based on customer feedback.
- Documented customer complaints and inquiries for use in technical documentation and bug tracking.
- Collaborated with the technical team to discuss recurring customer issues and develop long-term solutions.
- Managed the configuration and setup of customer accounts and systems.
- Conducted remote diagnostics to identify and solve technical problems.
Education
Computer Science & Digital Technology - Artificial Intelligence
Eslsca
Egypt,cairo06-2025
Skills
- Machine learning
- Data analysis
- MS office
- Technical support
- Hardware diagnostics
- Desktop support
- Remote support
- Hardware troubleshooting
- Application installations
- Hardware upgrades
- Operating systems
- User support
- Technical troubleshooting
- Python programming
- Deep learning
- NumPy library
- Web development
- TensorFlow library
- Scikit-learn library
- Neural networks
- Data cleaning
- Natural language processing
- Machine learning algorithms
- Artificial intelligence
- Flutter development
- Java programming
Timeline
IT Support Specialist
Egypt Logistics
09.2022 - 09.2025
Computer Science & Digital Technology - Artificial Intelligence
Eslsca
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