Mahesh Karamala

Client : VOLVO INFORMATION TECHNOLOGY AB

The Volvo Group is one of the world's leading manufacturers of trucks, buses, construction equipment and marine and industrial engines. Volvo also provides complete solutions for financing and service. The Volvo Group, with its headquarters in Gothenburg, employs about 100 000 people, has production facilities in 18 countries and sells its products in more than 190 markets. The Volvo Group is a publicly-held company. Volvo shares are listed on Nasdaq Stockholm.

• Install and Configure IIS on Windows Servers
• Proficient in installing, configuring and troubleshooting of applications
• Collaborated with developers in order to troubleshoot application related issues quickly.
• Creating, deploying, renewing and Import & export of the SSL certificates and and URL re-direction from http to https.
• Good knowledge on server performance and related issues.
• Involved in Migrations, Worked for UD project transition from Volvo to UD Trucks and provided all the infra support
• Monitoring the system daily and respond immediately to security or usability concern
• Handling the tickets using Service-now tool.
• Took Change coordinator role for our Portfolio
• Provide L2 and L3 support to application issues as per defined SLA's.
• Job scheduling in windows Task scheduler
• Involved in WOSS UP Migration from windows server 2008 to 2012 where we have setup all our applications from scratch on new servers and pushed them in to production
• Managed and configured operations of client-based computer operating systems
• Create and verify backups of data
• Upgrade systems and processes as required for enhanced functionality and security issue resolution
• Administrate infrastructure, including firewalls, databases, malware protection software and other processes
• Review application logs
• Monitor all system alerts and assist to resolve complex issues in system hardware and software
• Install and Configure Windows Servers
• Perform System Maintenance
• Monitor System Performance
• Experience on the Vulnerability Mitigation on both Infra and InfraApp dependent
• Good experience in analyzing IIS event viewer logs (system, application logs) in troubleshooting the IIS issues.
• Knowledge on ITIL such as Incident Management, Problem Management and Change Management
• Knowledge on SQL Database

Client: Select Portfolio Servicing, Inc. (SPS)

Select Portfolio Servicing, Inc. (SPS) is an industry leading mortgage servicer. Founded in 1989, SPS is headquartered in Salt Lake City, Utah with an office in Jacksonville, Florida. At SPS, our on-going mission is to provide servicing solutions that exceed expectations. To this end, we work closely with our customers to understand their unique situations and provide the right solutions for their individual circumstances.

• Handled all aspects of IIS administration tasks such as day-to-day site monitoring and maintenance, Installation, Configuration, Deploying Applications, Troubleshooting, Performance Tuning and Maintenance.
• Maintained a positive work environment by fostering open communication, providing constructive feedback, and recognizing team achievements.
• Installing IIS, Microsoft .NET framework and registered .NET framework with IIS.
• Configured IIS web sites, Application pools and Virtual directories.
• Good understanding of IIS processes HTTP.SYS, application pool, W3Wp.exe and W3SVC etc.
• Having experience in monitoring IIS application pools, worker processes, disk space usage and CPU.
• Having good experience on IIS Applicationhost.config and IIS admin service.
• Good understanding on Web Garden and Web Farm concepts.
• Worked with IIS authentications (anonymous, basic, digest and integral windows).
• worked on IPCONFIG, NSLOOKUP, PORTQRY,PING,NETSTATE tools to

debug network related issues.