Mae Gladman
Ballarat
Summary
Reliable Receptionist well-versed in assisting guests with check-in, check-out and billing services. Smart individual with combined organizational skills and polished customer service style. Promptly addresses various questions and concerns from customers to facilitate positive guest experience and repeat business.
Overview
1
1
year of professional experience
1
1
Certification
Work History
Guest Services Receptionist
RACV Goldfields Resort
03.2024 - Current
- Implemented marketing and promotional initiatives to increase occupancy.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Kept accounts in balance and ran daily reports to verify totals.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Reported facility and room maintenance problems to appropriate personnel for immediate remediation.
- Trained new staff members in customer service techniques and hotel operations.
Food and Beverage Attendant
RACV Goldfields Resort
10.2023 - 03.2024
- Trained new staff members on company policies and procedures.
- Maintained clean and organized restaurant to comply with hygiene and health regulations.
- Greeted and seated guests to provide friendly and welcoming experience.
- Assisted with setup and breakdown of events, banquets and parties to comply with logistics.
- Opened, poured and served hot and cold beverages to customers to complement food and dining experience.
- Answered customer questions about food and beverage items and assisted with menu selections.
Customer Service Representative
Schnitz
09.2023 - 01.2024
- Responded to customer requests for products, services, and company information.
- Promptly responded to inquiries and requests from prospective customers.
- Calculated correct order totals, updated accounts, and maintained detailed records for inventory management.
- Followed up with customers about resolved issues to maintain high standards of customer service.
Education
Associate Degree in Professional Writing and Editing -
RMIT
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Monivae College Hamilton
01.2022
Skills
- Property Management Systems
- Reservation Management
- Guest Relations
- Cash handling experience
- Complaint Handling
- Guest Reception
- Invoicing and Billing
- Payment Processing
- Charge posting
References
- Mandeep Kaur, 0470 278 687, mandeepkaur84828@gmail.com
- Trae Galea, 0431 811 979, Trae_Galea@racv.com.au
- Alex Deppeler, 0432 398 795, alexdeppelerteach@gmail.com
Certification
- Barista Certificate at Hungry Jacks
- RSA Certificate completed at HDSC 2022
- High school completion certificate 2022
- Working With Childrens Check 2023 EXP: 18/10/2028
Mailingaddress
146 Yarrowee St, Sebastopol, Ballarat, VIC, 3356
Timeline
Guest Services Receptionist
RACV Goldfields Resort
03.2024 - Current
Food and Beverage Attendant
RACV Goldfields Resort
10.2023 - 03.2024
Customer Service Representative
Schnitz
09.2023 - 01.2024
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Monivae College Hamilton
- Barista Certificate at Hungry Jacks
- RSA Certificate completed at HDSC 2022
- High school completion certificate 2022
- Working With Childrens Check 2023 EXP: 18/10/2028
Associate Degree in Professional Writing and Editing -
RMIT
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