Madison Johnston

• Reconciled daily sales receipts with cash drawer totals at end of shift.
• Provided excellent customer service by responding promptly to inquiries and resolving issues quickly.
• Organized promotional displays to maximize sales opportunities.
• Greeted customers in a friendly and professional manner.
• Handled customer complaints in a timely manner.
• Processed returns, exchanges, and gift cards according to company policy.
• Updated knowledge of current sales and promotions.
• Maintained store cleanliness and organization.
• Assisted customers with product selection, inquiries, and purchase decisions.

• Delivered professional, courteous support to customers for sales and service inquiries.
• Guided customers in locating items while advising on merchandise effectively.
• Resolved conflicts calmly using strong problem-solving and interpersonal skills.
• Restocked shelves, racks, and bins with latest merchandise to maintain inventory levels.
• Arranged merchandise displays to showcase new styles and attract customers.
• Processed transactions by calculating pricing, applying discounts, and managing payments.
• Handled merchandise returns and exchanges to facilitate refunds, trades, or store credits.

• Answered questions regarding menu items, special offers and other restaurant information.
• Performed cashiering duties such as taking payments from customers using POS systems or manual methods.
• Resolved customer complaints in a timely manner while maintaining excellent customer relations.
• Trained new employees on food preparation, cash handling, and customer service techniques.
• Supervised stock levels of kitchen ingredients ensuring freshness of food served.
• Prepared food items for service efficiency and quality assurance.
• Managed coffee orders to fulfill customer preferences promptly.

Executed frying operations to deliver high-quality fried items.
Prepared burgers on grill, ensuring proper cooking times and temperatures.
Sustained cleanliness and organization of grill area for smooth service delivery.

• Packed and labeled orders for efficient distribution.
• Managed and maintained food preparation machines to ensure optimal operation.
• Assembled machinery parts for production processes.
• Operated equipment including kettles, cookers, and boilers for ingredient processing.
• Set temperature, pressure, and time controls to regulate production flows.
• Cleaned and sterilized equipment and cooking areas using appropriate solutions.
• Collected and examined product samples for quality assurance during production.
• Activated agitators to thoroughly mix ingredients, halting machines when complete.

• Trained new team members on cash register operations, stock procedures, and customer service standards.
• Balanced daily transactions through accurate closing procedures to ensure financial integrity.
• Informed customers about store policies, merchandise options, and ongoing promotions.
• Assisted customers with purchases and enrolled them in rewards programs for loyalty benefits.
• Monitored self-checkout areas to identify issues and maintain store security.
• Executed daily recovery tasks to uphold cleanliness and organization for optimal productivity.
• Handled payments by cash and credit card, issuing receipts and providing correct change.