Lucas Wall
Saint Francis,WI
Summary
Highly-qualified Operations Supervisor successful at taking on routine and complex business challenges with resourceful and creative approach. Recognized as driven, dedicated and hard-working leader with history of streamlining operations and increasing productivity.
Overview
7
7
years of professional experience
Work History
Seward Operations Supervisor/Onboard Manager
Holland America-Princess Rail
Seward, AK
04.2023 - Current
- Trained new employees on proper job functions and company policies and procedures.
- Identified areas of improvement and developed strategies to increase efficiency.
- Managed daily operations, including scheduling personnel, assigning tasks, and monitoring progress.
- Resolved customer complaints in a timely manner to maintain customer satisfaction.
- Ensured compliance with all safety regulations in the workplace.
Healy Night Supervisor
Holland America-Princess Rail
Healy , AK
04.2019 - 10.2022
- Supervised staff members to ensure compliance with safety regulations and policies.
- Developed strategies to improve efficiency within the department while controlling costs.
- Assisted with training new employees on proper procedures and job duties.
Waiter/Lifeboat Commander
Norwegian Cruise Line
, Hawaii
12.2017 - 03.2020
- Took orders from patrons accurately and efficiently.
- Provided excellent customer service by anticipating guest needs and responding promptly to requests.
- Followed all safety and sanitation regulations when handling food or drinks.
- Weekly lifeboat drills and training.
- Launching the lifeboat in a timely and safe manner.
Education
Certificate - Lifeboatman
US Coast Guard
01-2019
Some College (No Degree) - Chemistry
University of Wisconsin - Milwaukee
Milwaukee, WISkills
- Quality Assurance
- Staff Supervision
- Safety oversight
- Performance monitoring
- Operations Management
- Scheduling Coordination
Timeline
Seward Operations Supervisor/Onboard Manager
Holland America-Princess Rail
04.2023 - Current
Healy Night Supervisor
Holland America-Princess Rail
04.2019 - 10.2022
Waiter/Lifeboat Commander
Norwegian Cruise Line
12.2017 - 03.2020
Some College (No Degree) - Chemistry
University of Wisconsin - Milwaukee
Certificate - Lifeboatman
US Coast Guard
Similar Profiles
Carissa MillsCarissa Mills
Hotel Services Manager at Holland America- Princess CruisesHotel Services Manager at Holland America- Princess Cruises
Tamara Von GemmingenTamara Von Gemmingen
Assistant Manager Transportation at Holland America PrincessAssistant Manager Transportation at Holland America Princess
Ben SchmidtBen Schmidt
Tour Bus Driver at Holland America PrincessTour Bus Driver at Holland America Princess