Luan Nguyen
Technical Operations Coordinator
Misawa,02
Summary
Six years of experience as an Aircraft Armament System Technician for the United States Air Force with an active secret clearance. Expertise in installing, troubleshooting, and maintaining electronic systems. Skilled in inspections, preventive maintenance, and team leadership to meet mission-critical objectives
Overview
9
9
years of professional experience
Work History
Unit Program Coordinator
U.S. Office of Personnel Management
06.2022 - Current
- Provides administrative support to the unit commander and other staff supporting 564 members to strengthen the squadron’s mission is to provide safe, reliable aircraft to train the world’s greatest F-16 pilots and maintainers in PACAF’s largest Active-Duty Squadron, across 10 flights, and 40 work centers.
- Overseeing and managing 14 commander programs within the unit, such as government travel card program (GTC), unit fitness program, records management program, and vehicle control program to include managing correspondence, preparing reports and briefings, and maintaining records and files.
- Serve as a key point of contact for the unit, facilitating communication within the unit, with other units, and with 35thMaintenance Squadron
Customer Experience Associate
Army & Air Force Exchange Service
12.2021 - 05.2022
- Utilized an automated data processing software program to compute and record transactions of customers; date entry into predefined categories for regulatory-signed statistical reports and tracking of CYS program income data.
- Monitored supplies and resources; formulated sale sources to justify required AAFES funding and executed assigned budget.
- Assisted shift manager with preparing written forms, scheduling, work reports, and facility key controls.
- Ensured regional policies and procedures were followed; contacted vendors to discuss and/or cancel purchases that were not adequately authorized.
- Resolve customer complaints and provide expert knowledge regarding products.
Aircraft Maintenance Technician
United State Air Force
11.2015 - 11.2021
- Installed, maintained, and troubleshot electronic systems for mission-critical operations.
- Conducted routine inspections and preventive maintenance to enhance reliability and safety
- Trained and supervised 17 personnel on technical tasks and safety protocols
- Diagnosed system malfunctions and optimized maintenance procedures, saving 648 man-hours.
- Conducted routine inspections and preventive maintenance to enhance reliability and safety.
- Installed, maintained, and troubleshot electronic systems for mission-critical operations.
- Trained and supervised 17 personnel on technical tasks and safety protocols.
- Diagnosed system malfunctions and optimized maintenance procedures, saving 648 man-hours.
- Performed diagnostics and repairs on electronic systems, ensuring operational readiness.
- Trained personnel in system operations, improving team efficiency and safety compliance.
- Corrected malfunctions in weapon systems, reducing downtime and increasing reliability.
Education
Bachelor of Computer Science - Software Development And Security
University of Maryland Global Campus
Maryland, USA 04.2001 -
Skills
- System Installation
- Preventive Maintenance
- Access Control Systems
- Troubleshooting
- Inventory Management
- Quality Control
- Safety Compliance
- Microsoft Excel, Word, PowerPoint
- Leadership and Training
Timeline
Unit Program Coordinator
U.S. Office of Personnel Management
06.2022 - Current
Customer Experience Associate
Army & Air Force Exchange Service
12.2021 - 05.2022
Aircraft Maintenance Technician
United State Air Force
11.2015 - 11.2021
Bachelor of Computer Science - Software Development And Security
University of Maryland Global Campus
04.2001 -
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