LOVELY T. ALBARACIN
Operations Manager / Fraud Analyst / ESL Teacher
Nishinomiya City
Summary
Patient and dedicated teacher who is skilled at developing and promoting interactive learning within group environment. Experienced working with children and adults from wide array of cultural backgrounds to teach language skills. Positive educator patient with students, consistently dedicating extra time for one-on-one instruction to teach difficult lessons.
Professional with robust experience in language education, ready to make significant impact. Strong focus on developing engaging lessons, fostering inclusive classroom environment, and driving student success. Highly adaptable, collaborative team player, consistently delivering results and responding effectively to evolving educational needs. Skilled in curriculum development, classroom management, and student assessment. Reliable and flexible, known for excellent communication and interpersonal skills.
Overview
17
17
years of professional experience
Work History
ESL TEACHER
Marvin School
01.2023 - Current
- Teach pre-school, kindergarten and elementary students basic English. Teach Business English to Adults. Teach EIKEN and TOEIC to both adults and children.
- Saturday: Part-time Job
ESL TEACHER
Kids Duo (Nitto Co. Ltd / YSG Co. Ltd)
04.2019 - Current
- Responsible in planning the lessons and ensures that the students (Beginners, Intermediate, Upper Intermediate and Advance Level) get to enjoy and have fun while they learn English. Maintain order and promote cleanliness by checking on all classrooms and other facilities to provide a healthy, conducive and secure environment for all children. Provide ideas and new strategies and different teaching approach and methods during meetings to better our service that would in turn increase our number of enrollees by continuously providing a world-class service to our students. Assist students as they do their homework and help out students to improve their (vocabulary, reading, writing, listening, and speaking skills) in every way possible.
OPERATIONS MANAGER
Topshelf Digital Marketing
10.2016 - 02.2019
- Determine operational strategies by conducting needs assessments, performance reviews, capacity planning, and cost/benefit analyses; identifying and evaluating state-of-the-art technologies; defining user requirements; establishing technical specifications, and production, productivity, quality, and customer-service standards; contributing information and analysis to organizational strategic plans and reviews.
- Maintain and improve operations by monitoring system performance; identifying and resolving problems; preparing and completing action plans; completing system audits and analyses; managing system and process improvement and quality assurance programs; installing upgrades.
- Accomplish human resource objectives by recruiting, selecting, orienting, training, assigning, coaching, counseling, and disciplining employees; administering scheduling systems; communicating job expectations; planning, monitoring, appraising, and reviewing job contributions; planning and reviewing compensation actions; enforcing policies and procedures.
- Meet financial objectives by estimating requirements; scheduling expenditures; analyzing variances; initiating corrective actions.
- Prepare performance reports by collecting, analyzing, and summarizing data and trends.
- Maintain equipment by evaluating and installing equipment; developing preventive maintenance programs; calling for repairs; evaluating and implementing upgrades.
- Maintain professional and technical knowledge by tracking emerging trends in operations management; attending educational workshops; reviewing professional publications; establishing personal networks; benchmarking state-of-the-art practices; participating in professional societies.
- Accomplish organization goals by accepting ownership for accomplishing new and different requests; exploring opportunities to add value to job accomplishments.
ESL TEACHER
OCEAN EDU Tu Son Bach Ninh Branch / OCEAN EDU Vinh Yen Branch
06.2015 - 01.2016
- Responsible in teaching students the knowledge they need from Basic to Advance English. Develop certain techniques on how they can improve their English communication skills while maintaining the appropriate and proper skills in learning the English Language. Students’ age group ranges from kindy, kids, teens to adults.
- Vietnamese Nationals – Kindy, Kids, Teens and Adults
- IELTS/TOEFL/ Business English/Basic English
Risk Operations Analyst (Specialist II – Fraud Analyst)
JPMorgan Chase & Co.
02.2014 - 06.2015
- FRAUD HOTLINE UNIT (Deposit Review/Electronic Money Movement/New Account Screening)
- It is my sole responsibility to make sure that I analyze financial transactions of customers. I also secure that there are no fraudulent or suspicious transactions in the account to avoid and prevent future loss for the company. Decides whether to keep the account or end the business relationship with the customer. Act as a judge if the customer qualifies for a new account opening for a regular account or liquid account. Handles the customer’s online account and is in-charge of the restoration of online access if it is suspended due to fraud or any unusual transactions.
ESL TEACHER
Mytutor.com / 4Communications CEBU
11.2013 - 06.2015
- Responsible in teaching students the knowledge they need according to their level, develop certain techniques on how they can improve their English communication skills while enjoying and having fun with our online lessons. Ensures that appropriate and proper skills in learning the English Language is not at all compromised as the class progress.
- Japanese Nationals
- IELTS/TOEFL/EIKEN/Medicine/Accounting/Pharmaceutical/ Legal Profession/Tourism (Business English) /Basic English
Financial Adviser (Collections)
JPMorgan Chase & Co.
08.2011 - 02.2012
- Responsible in calling in customers to remind them of their past due balances. Secure that the account is up to date without sounding as a collector while maintaining a smooth conversation as I transition to laying payment options for customers.
- CREDIT CARD SERVICES
Customer Service Representative (Telephone Banker)
JPMorgan Chase & Co.
12.2010 - 08.2011
- Handle inquiry from customers about their recent transactions. Explain to customers how they can avoid fees in the future. Educate customers of the online products we have, to access their account for their convenience. Sometimes do up-selling (certain products) if customer qualifies to increase sales for the company.
- RETAIL BANKING SERVICES
Customer Service Representative/Sales (Travel Expert)
EXPEDIA TRAVEL SERVICES / AEGIS PEOPLE SUPPORT
04.2010 - 10.2010
- Assist customers with their flights, hotels, cars and activities & services reservations. Ensure that packages are discussed thoroughly with its terms and conditions. Handles customer complaints and check on availabilities and options for customers if a change on their reservation is necessary.
- Outsourced
Customer Service Representative (Telephone Banker)
JPMorgan Chase & Co. / AEGIS PEOPLE SUPPORT
04.2009 - 04.2010
- Handle inquiry from customers about their recent transactions. Explain to customers how they can avoid fees in the future. Educate customers of the online products we have, to access their account for their convenience. Sometimes do up-selling (certain products) if customer qualifies to increase sales for the company.
- RETAIL BANKING SERVICES
- Outsourced
Education
Master in Education - Administration and Supervision
Northwest Samar State University
Philippines 04.2001 -
Diploma in Professional Education - Professional Education
Cebu Normal University
01.2013
Bachelor of Laws - LLB
University of San Carlos / University of The Visayas
Philippines01.2010
Caregiving - undefined
CCSDTI
11.2008
Bachelor of Arts - Political Science
University of San Carlos
01.2007
Skills
Strong English communication skills, oral and written
Documentation and record management
Proficient in Microsoft Office (Word, Excel & PowerPoint)
Knowledgeable in e – technology (internet, e – mails)
Timeline
ESL TEACHER
Marvin School
01.2023 - Current
ESL TEACHER
Kids Duo (Nitto Co. Ltd / YSG Co. Ltd)
04.2019 - Current
OPERATIONS MANAGER
Topshelf Digital Marketing
10.2016 - 02.2019
ESL TEACHER
OCEAN EDU Tu Son Bach Ninh Branch / OCEAN EDU Vinh Yen Branch
06.2015 - 01.2016
Risk Operations Analyst (Specialist II – Fraud Analyst)
JPMorgan Chase & Co.
02.2014 - 06.2015
ESL TEACHER
Mytutor.com / 4Communications CEBU
11.2013 - 06.2015
Financial Adviser (Collections)
JPMorgan Chase & Co.
08.2011 - 02.2012
Customer Service Representative (Telephone Banker)
JPMorgan Chase & Co.
12.2010 - 08.2011
Customer Service Representative/Sales (Travel Expert)
EXPEDIA TRAVEL SERVICES / AEGIS PEOPLE SUPPORT
04.2010 - 10.2010
Customer Service Representative (Telephone Banker)
JPMorgan Chase & Co. / AEGIS PEOPLE SUPPORT
04.2009 - 04.2010
Master in Education - Administration and Supervision
Northwest Samar State University
04.2001 -
Caregiving - undefined
CCSDTI
Diploma in Professional Education - Professional Education
Cebu Normal University
Bachelor of Laws - LLB
University of San Carlos / University of The Visayas
Bachelor of Arts - Political Science
University of San Carlos
References
- Cherryl Marie, Bugto, Expat Teacher, v.cherryl@vinschool.edu.vn, 034-3651451, VinhSchool Timescity Secondary and Highschool, 2021, Present
- Rapunzel L., Carmona, Trainer (Credit Card Services & Telephone Banking), rapcarmona@gmail.com, +63(9088798779), JPMC JP Morgan Chase & Co., email is preferred
- Irenieta, Dabasol, HR Manager, dic83@yahoo.com, +63(9092840896), NITTO Nagoya/Cebu, Japan/Philippines
- Nico James, Alagasi, Training Director, nico_training@ocean.edu.vn, +84(379455095), Ocean Edu Hanoi, Vietnam