Versatile and dynamic, with a proven track record at Maruhan, I excel in enhancing customer satisfaction and loyalty through exceptional service and efficient transaction handling. Skilled in financial shortage analysis and fostering positive team dynamics, I consistently exceed performance goals, contributing to a significant increase in customer return rates.
Hi, I’m
Loraine Mel Esguerra
Freelance
Chibaken,Japan
Summary
Overview
2025
years of professional experience
4
Languages
Work History
Maruhan
Customer Service Cashier
Job overview
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Balanced cash registers accurately at the end of each shift, minimizing discrepancies and errors.
- Processed customer orders and accurately handled payment transactions.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Met customer service goals and exceeded customer expectations.
- Counted money in drawers at beginning and end of each shift.
- Developed and managed relationships with customers to increase customer loyalty.
- Managed cash register operations accurately, reducing the risk of shortages or overages in daily reconciliations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Enabled customers to feel welcomed, important, and appreciated by answering questions about products sold throughout store.
- Answered product questions using knowledge of sales and store promotions.
- Resolved customer complaints and maintained clean and tidy checkout area.
- Provided support to fellow cashiers by stepping in during breaks or assisting with complex transactions as needed.
- Promoted a positive shopping experience by greeting customers warmly upon entry and providing assistance as needed.
- Resolved customer complaints with professionalism and empathy, resulting in increased customer loyalty.
- Utilized POS system to handle customer cash and credit card transactions.
- Handled sensitive information securely while processing payments through various methods including cash, credit cards, and gift cards.
Private Restaurant
Assitant Chef
Job overview
- Cleaned kitchen work area by sanitizing all cooking equipment, utensils, and counters.
- Maintained a clean and organized workspace, contributing to an efficient and productive kitchen environment.
- Assisted head chef in cooking dishes according to ingredients.
- Played a key role in catering special events such as weddings and corporate functions, delivering exceptional dining experiences for clients.
- Chopped ingredients and garnishes.
- Stored food safely and orderly in freezer and refrigerator.
- Contributed to positive team dynamics by providing support and guidance to junior kitchen staff members.
- Checked food inventory and ordered ingredients.
- Supported head chef in managing budgets, reducing overall expenses without compromising quality or service standards.
- Streamlined kitchen operations by effectively delegating tasks to appropriate team members.
- Collaborated with head chef to develop innovative menu items, resulting in increased customer return rates.
- Offered creative input on seasonal menu changes, keeping the restaurant''s offerings fresh and appealing to guests.
- Reduced food waste by closely monitoring ingredient usage and implementing effective portion control measures.
Miken
Factory Worker
Job overview
- Used equipment properly to avoid workplace hazards or injuries.
- Maintained a clean and safe workspace by adhering to safety protocols and regularly organizing the factory floor.
- Carefully packaged finished products and prepared for shipment.
- Unloaded and loaded items from conveyors, machines, and conveyances.
- Collaborated with team members to meet daily production quotas, promoting a positive work environment.
- Inspected materials before assembly to verify compliance of quality control standards.
- Worked closely with other departments such as Quality Control or Logistics teams to ensure seamless coordination across all stages of manufacturing.
- Performed quality checks on finished products to identify and address discrepancies.
- Participated in regular safety meetings to stay updated on best practices and identify areas for improvement within the facility.
Maruhan
Cashier
11.2024 - Current
Job overview
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Welcomed customers and helped determine their needs.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Greeted customers entering store and responded promptly to customer needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Assisted customers with returns, refunds and resolving transaction issues.
- Enhanced customer satisfaction by providing efficient and accurate cash transactions.
- Resolved customer complaints professionally, leading to improved customer relations and loyalty.
- Helped customers complete purchases, locate items, and join reward programs.
- Assisted customers with inquiries and provided exceptional service, resulting in positive feedback from shoppers.
Education
Raises Montessori AcademePhilippines
High School Diploma
04.2012
University Overview
Skills
Financial shortage analysis
undefinedTimeline
Cashier
Maruhan
11.2024 - Current
Customer Service Cashier
Maruhan
Assitant Chef
Private Restaurant
Factory Worker
Miken
Raises Montessori Academe
High School Diploma
Similar Profiles
Carolina PolancoCarolina Polanco
Kindergarten English Teacher at KDI ShinUrayasuKindergarten English Teacher at KDI ShinUrayasu
Jessica CraftJessica Craft
Verifying Official at Strategic Resources, Inc.Verifying Official at Strategic Resources, Inc.
Johnrey BarrioJohnrey Barrio
Ironworker at Koushin Ltd.Ironworker at Koushin Ltd.
Charlize DayCharlize Day
Customer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hillCustomer service Cashier + Customer service supervisor at Ritchies IGA supermarket Tower hill
Caleb RudolphiCaleb Rudolphi
Customer Service Representative /Customer Service Cashier at Big R Farm and HomeCustomer Service Representative /Customer Service Cashier at Big R Farm and Home