Summary
Overview
Work History
Education
Skills
Timeline
Generic
LONGXUAN HONG

LONGXUAN HONG

Graduate Student With Multilingual Service & International Communication Skills
Osaka

Summary

Multilingual and service-oriented graduate student pursuing a Master’s in Social Welfare at Osaka Metropolitan University. Experienced in customer service at a drugstore in Osaka, assisting tourists in Mandarin, English, Japanese, and basic Korean. Completed a translation internship at Huaqin Telecom and volunteered with children in Japan and China. Adaptable, culturally sensitive, and passionate about delivering excellent guest experiences in global hospitality and multicultural service environments.

Overview

4
4
years of professional experience

Work History

Part-time

COSMOS Drugstor 
02.2023 - Current

Assisted international customers in Chinese, English, Korean,and Japanese
Managed skincare product sales, achieving 150% of average monthly sales
Maintained inventory, organized shelf displays, and processed payments

Volunteer

Ikuno Tabunka Flat
08.2024 - Current
  • Provide Japanese language tutoring to children with foreign roots (primarily Chinese, Vietnamese, and Nepali)
  • Support children's homework and academic adjustment in a Japanese school setting
  • Facilitate cultural exchange activities to promote mutual understanding and inclusion
  • Communicate with parents and staff to address individual learning needs in a multicultural environment

Volunteer

One Foundation
01.2022 - 06.2022
  • Participated in the “Children Service Station” project organized by One Foundation, aimed at supporting vulnerable children through community-based services
  • Conducted home visits and needs assessments to understand the living conditions and emotional needs of children
  • Planned and implemented educational and recreational activities to promote children’s development and well-being
  • Assisted in coordinating with international partner organizations and preparing reports for program evaluation

Intern

Huaqin Telecom Technology Co., Ltd.
07.2021 - 09.2021
  • ranslated internal and external documents, including business contracts, between Japanese and English
  • Assisted in scheduling and organizing internal meetings across departments
  • Helped coordinate and plan a company team-building event, including venue selection and activity design
  • Provided general administrative support to the international affairs team

Education

Master of Arts - Social Welfare And Policy Studies

OSAKA METROPOLITAN UNIVERSITY
Osaka, Japan
04.2001 -

Bachelor of Arts - Japanese Language And Literature

Heilongjiang University
Harbin, China
04.2001 -

Skills

- Multilingual: Mandarin (native), Japanese (JLPT N1), English (TOEIC 875), Korean (conversational)- Cross-cultural customer service- Japanese–English translation (business documents)- Microsoft Office (Word, Excel, PowerPoint)

Timeline

Volunteer

Ikuno Tabunka Flat
08.2024 - Current

Part-time

COSMOS Drugstor 
02.2023 - Current

Volunteer

One Foundation
01.2022 - 06.2022

Intern

Huaqin Telecom Technology Co., Ltd.
07.2021 - 09.2021

Master of Arts - Social Welfare And Policy Studies

OSAKA METROPOLITAN UNIVERSITY
04.2001 -

Bachelor of Arts - Japanese Language And Literature

Heilongjiang University
04.2001 -
LONGXUAN HONGGraduate Student With Multilingual Service & International Communication Skills