Summary
Overview
Work History
Education
Timeline
Generic

Lisa Laux

Creative Manager
Tokyo

Summary

Skilled Agent experienced in identifying the needs of the client and working to find a solution promptly and professionally. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

30
30
years of professional experience

Work History

Agent

LL_Services
Los Angeles
04.2022 - Current
  • Resolved caller issues quickly and thoroughly.
  • Advised customers about new products and assisted customers in determining best [Type] product for needs.
  • Informed clients of policies and procedures.
  • Obtained client information by answering telephone calls.
  • Handled and promptly resolved customer complaints to maintain professional relationships.

B2C Manager

SK Exchange Co.
Los Angeles
02.2020 - 01.2022
  • Confirmed scheduled appointments to reduce chances of potential buyer no shows.
  • Managed and conducted outbound calling and texting campaigns to attract business and meet objectives.
  • Helped team achieve goals to boost sales and build morale.
  • Conducted calling blitzes for select customer demographics to support marketing initiatives.
  • Logged customer comments in dealer management system for follow-up.
  • Trained team to answer incoming phone calls and schedule appointments for sales team.
  • Engaged with internet customers and scheduled appointments electronically for added customer convenience.

EHS Lead

GE Inc
Tokyo
02.2019 - 05.2020
  • Abode by and enforced department policies and procedures.
  • Conducted one-on-one meetings with direct reports and solicited feedback from employees.
  • Covered extra shifts during employee absences.
  • Planned, organized, directed and monitored work flow of Environmental Services staff.
  • Reported vandalism or other damage to property to supervisor.
  • Checked in and stocked inventory throughout facility.
  • Inspected facility and grounds and picked up trash or other debris impacting appearance or movement flows between spaces.
  • Kept building spaces premises clean inside and outside.
  • Reported damages and hazardous conditions to management for further action.

Law Office Assistant

LC Law Offices
Los Angeles
09.2012 - 11.2014
  • Worked alongside attorneys, administrative assistants, and fellow legal assistants on complex cases and legal processes.
  • Filed court documents and legal pleadings with court clerk on behalf of attorneys.
  • Handled office scheduling and made notes for deadlines, motions, and other important dates.
  • Managed accounts and client records of clients, observing confidentiality, and extreme discretion.

Japanese Language Teacher

Fluent Language School
Las Vegas
05.2007 - 05.2010
  • Expanded student understanding of texts by spearheading in-depth discussions and assigning exploratory essays to help students articulate knowledge.
  • Sourced optimal curricula and developed lesson plans to fully cover target material for each course.
  • Coordinated special excursions to local points of interests and more extensive study trips to expand learning for [Type]-language students.
  • Used [Software] to monitor and record student progress.

Assistant Administrator

Southern State University
Newport Beach CA
08.2006 - 01.2007
  • Managed purchasing, stocking and organizing inventory.
  • Tracked expenses, processed invoices and completed other related accounting tasks.
  • Maintained [Type] office equipment and placed orders for materials in short supply to manage office supply inventory.
  • Maintained digital databases, physical files and area logs.

Assistant Educational Affairs Division

Seinan Gakuin University High School
Fukuoka
04.1994 - 12.2002
  • Continually sought methods for improving daily operations, communications with clients, recordkeeping and data entry for increased efficiency.
  • Facilitated timely delivery of special projects to meet organizational and departmental objectives.
  • Liaised between clients and vendors and maintained effective lines of communication.
  • Performed research to collect and record industry data.

Education

Bachelor of Science -

University Of California Los Angeles
Los Angeles
04.2001 -

Timeline

Agent

LL_Services
04.2022 - Current

B2C Manager

SK Exchange Co.
02.2020 - 01.2022

EHS Lead

GE Inc
02.2019 - 05.2020

Law Office Assistant

LC Law Offices
09.2012 - 11.2014

Japanese Language Teacher

Fluent Language School
05.2007 - 05.2010

Assistant Administrator

Southern State University
08.2006 - 01.2007

Bachelor of Science -

University Of California Los Angeles
04.2001 -

Assistant Educational Affairs Division

Seinan Gakuin University High School
04.1994 - 12.2002

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Lisa LauxCreative Manager