Liyi Tan
Technical Support Engineer
Nakano,13
Summary
Multilingual (Native Chinese, fluent English and Japanese), Skilled [Job Title] with broad base of experience in technical support and operations. Resolves problems quickly, delivering high levels of customer satisfaction. Excellent knowledge of [Skill].
Overview
5
5
years of professional experience
4
4
years of post-secondary education
1
1
Certification
3
3
Languages
Work History
Technical Support Specialist
Infosys Limited
Minato, Tokyo
04.2021 - Current
- Resolved diverse range of technical issues across multiple systems and applications for customers and end-users across various time zones.
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Assisted customers in identifying issues and explained solutions to restore service and functionality.
- Resolved [Number] technical support inquiries per day.
- Provided high-level technical support by resolving inquiries by phone, e-mail and web consistent with department and team service levels and goals.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
Technical Support Engineer
Coinbook
Minato, Tokyo
08.2020 - 04.2021
- Communicated with stakeholders to share critical technical information and deliver project updates.
- Provided guidance on installing and integrating new hardware components and software to remote clients.
- Collaborated with vendors to locate replacement components and resolve advanced problems.
- Worked with software development team on reported errors and bugs on newly released software and assisted in deployment of release fixes.
- Maintained servers and systems to keep networks fully operational during peak periods.
Technical Support Engineer
Nikko Asset Management Group
Minato, Tokyo
10.2019 - 05.2020
- Analyzed issues to identify troubleshooting methods needed for quick remediation.
- Researched new tactics to better hone responses and shorten remediation times.
- Performed root cause analysis of reported issues to enact corrections.
- Maintained servers and systems to keep networks fully operational during peak periods.
Bridge Engineer
Active Network
Yokohama, Kanakawa
09.2018 - 09.2019
- Helped prepare project budgets, maintain schedules and put together final documentation.
- Verified construction documentation to meet client requirements and vision.
- Provided technical advice to industrial personnel on design, construction and structural repairs.
- Participated in design reviews within team-based structural planning committees.
Software Engineer
UTStarcom
Shenzhen, China
10.2015 - 02.2017
- Worked with software development and testing team members to design and develop robust solutions to meet client requirements for functionality, scalability and performance.
- Collaborated with fellow engineers to evaluate software and hardware interfaces.
- Reviewed project specifications and designed technology solutions that met or exceeded performance expectations.
- Participated in architecture, design and implementation of back-end features using C++ and Python.
Education
Bachelor of Science - Information Technology
JiangXi Police University
Jiangxi, China 09.2011 - 07.2015
Skills
Technical issues analysis
Technical Support
Application support
Customer service expert
TCP/IP
GCP Cloud Platform
AWS Cloud Platform
Certification
Google Professional Data Engineer
Google Professional Data Engineer
Professional Data Engineers enable data-driven decision making by collecting, transforming, and publishing data. A Data Engineer should be able to design, build, operationalize, secure, and monitor data processing systems with a particular emphasis on security and compliance; scalability and efficiency; reliability and fidelity; and flexibility and portability. A Data Engineer should also be able to leverage, deploy, and continuously train pre-existing machine learning models
Timeline
Technical Support Specialist
Infosys Limited
04.2021 - Current
Technical Support Engineer
Coinbook
08.2020 - 04.2021
Technical Support Engineer
Nikko Asset Management Group
10.2019 - 05.2020
Bridge Engineer
Active Network
09.2018 - 09.2019
Software Engineer
UTStarcom
10.2015 - 02.2017
Bachelor of Science - Information Technology
JiangXi Police University
09.2011 - 07.2015