Lisa Tomita

• Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
• Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
• Answered phone within 3 rings throughout shift, closely following strict guidelines for customer service and satisfaction.
• Kept accounts in balance and ran daily reports to verify totals.
• Collected room deposits, fees, and payments.
• Collaborated with team members to handle guest requirements from check-in through check-out.

• Interpreted spoken and written languages other than English and vice versa.
• Translated website and social media content from other languages to English.(vice versa)
• Adaptable and proficient in learning new concepts quickly and efficiently.
• Reviewed, edited and proofread translated documents for accuracy.
• Provided cultural input to speakers to help parties who did not speak similar languages communicate with and understand one another.
• Maintained message content, tone, and emotion as closely as possible.

• Created and deployed social media content, engaged with target audiences and boosted reach with strategic ad placements.
• Filmed and Edited videos using Instagram,TikTok and YouTube for advertising purpose.
• Created social media content with innovative brand messaging to support new product launches.
• Collaborated with designers, copywriters and developers, creating effective search marketing campaigns.
• Cultivated relationships with search engine providers to gain industry insights and determine prospects.

・Cultivated excellent interpersonal skills by building positive relationships with others.

・Provided recommendations on menu items and upsold food and drinks to increase sales.

・Trained new team members on restaurant procedures, menu items, and performance strategies.

• Bussed tables during busy periods to assist staff and quickly turn over tables.
• Resolved guest and employee complaints to maintain complete customer satisfaction and workforce effectiveness.
• Accurately operated cash register to process customer payments.
• Performed opening and closing duties, printing sales reports, setting up for incoming shift, preparing cash drawers, and taking inventory.