Watching baseball game
LIN SHUNXIAN
HOTEL FRONT
KYOTO
Summary
A professional Front Desk Receptionist with excellent communication skills and a strong service orientation. Proficient in handling incoming clients and telephone inquiries, providing friendly and professional reception services. Skilled in managing daily front desk operations, including appointment scheduling, document handling, and information management. Capable of effectively coordinating various internal and external resources to meet client needs. Possesses problem-solving abilities and adaptability to handle various situations and resolve issues promptly. Committed to providing outstanding front desk experiences for clients through meticulous and patient work, while maintaining office efficiency.
Overview
2
2
years of professional experience
4
4
years of post-secondary education
1
1
Language
Work History
Front Desk Receptionist
Hyatt Regency Kyoto
03.2024 - Current
- Addressed billing discrepancies promptly with meticulous attention to detail, fostering trust between clients and organization.
- Provided warm greetings to visitors upon arrival at front desk, ensuring exceptional first impressions.
- Assisted with administrative tasks including filing, data entry, and document preparation, enhancing office workflow efficiency.
- Managed meeting room reservations and coordinated setup requirements for various events or conferences held onsite.
- Maintained a guest satisfaction rate of over 95%, reflecting exceptional service standards and commitment to guest experience enhancement.
- Collaborated with other departments to achieve a 98% satisfaction rating for special events and VIP guest arrangements, ensuring seamless coordination and exceeding guest expectations.
Bank Teller
MUFG TAIPEI
12.2021 - 12.2023
- Proactively informed clients of incoming international transfers, ensuring 100% prompt notification of fund arrivals, thereby enhancing client satisfaction.
- Provided professional foreign exchange services, resulting in 20% increase in currency conversion transactions and 15% rise in exchange rate consultation requests, catering effectively to diverse client needs.
- Managed remittance fees and associated charges, achieving 95% compliance rate with bank policies and regulations, reducing error rates and regulatory risks.
- Effectively managed fund dispatch, optimizing bank's funds utilization by 25% and ensuring alignment with financial market demands and fluctuations, resulting in improved fund performance.
- Assisted clients with Forex-related transactions, resulting in 10% increase in account openings and 30% decrease in remittance tracking time, while providing timely updates on exchange rates, thereby enhancing comprehensive financial service delivery.
Education
Bachelor's - Foreign Languages Education
Yuan Ze University
TAOYUAN,TAIWAN 07.2017 - 01.2021
Skills
Customer Coordination
undefinedInterests
Timeline
Front Desk Receptionist
Hyatt Regency Kyoto
03.2024 - Current
Bank Teller
MUFG TAIPEI
12.2021 - 12.2023
Bachelor's - Foreign Languages Education
Yuan Ze University
07.2017 - 01.2021
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