Microsoft office tools
Lily(Xiaoyu) SUN
Advertising Operation Executive
Tokyo
Summary
A motivated and value-driven individual with a diverse perspective, I am eager to enhance team success with strong language and organizational skills. I thrive in fast-paced and complex business environments, adept at prioritizing tasks and solving problems creatively. I seek out new challenges and excel at bridging cultural differences in work settings and business contexts. I am highly adaptable to changing objectives and skilled in fostering team cohesion through various activities.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
5
5
Languages
Work History
Ad Operation Executive
DAZN Group
02.2022 - Current
- Managed multiple advertising campaigns simultaneously, ensuring timely delivery and optimal results. Achieved high levels of accuracy in trafficking campaigns through diligent attention to detail during setup processes.
- Collaborated with sales and creative teams on daily basis to develop comprehensive proposals that met client objectives and ensure the delivered quality.
- Assisted in identifying areas for process improvement within the department, such as engaging in projects in internal tool developing, documentation and inventory optimization.
- Generates internal and third-party reporting and provide analysis of campaign performance to make strategic adjustments.
Assistant Project Manager
Rakuten Group Inc.,
9 2021 - 02.2022
- Tracking milestone within product roadmap as means to measure developmental progress, following Agile method to monitor developing process.
- Carrying project from planning to execution, coordinating in product specification within assigned team and other associated departments, generate reports and documents to boost visibility of team members and facilitate communications.
- Leading the conversation and monitoring technical requests in UAT phase with external QC team.
- Actively participated in weekly project reviews with senior management to discuss progress updates, challenges faced, potential solutions, and future plans.
E-Commerce Specialist
Diamdel Inc
09.2020 - 5 2021
- Managed the upload of digital media to various online storefronts, auction sites, and shopping websites, while also communicating with online customers to address inquiries or resolve issues related to products, policies, and shipping methods.
- Established online shops and social networking accounts. Oversaw comprehensive business operations, including financial monitoring, inventory management, and social media marketing initiatives.
- Collaborated with customer service team to address e-commerce inquiries, providing timely resolutions and ensuring customer satisfaction.
Account and Operation Specialist in Accreditation
Tokyo 2020 TOCOG
06.2021 - 09.2021
- Collected, arranged and input personal info of stakeholders into system, conducted data review, verification on daily basis.
- Supported other team members in communication with stakeholders both domestic and international. Boosted customer experiences by delivering superior customer service, issue resolution mainly during Games time.
- Coordinated in office operations and to meet strict deadlines, managed accreditation venue operation including equipment allocation, invoices of logistics, association with other teams and training for volunteers.
Payment Operations Specialist
LIQUID GROUP Inc
07.2018 - 02.2020
- Managed and operated client's treasury in both Fiat and Crypto assets, resolved both external and internal inquires on daily basis.
- Leading communication between external parties and internal teams, assisted various departments with change by communicating new improvement plans and expectations.
- Responsible for conducting business and on-boarding process with other domestic and international financial institutions.
- Leading projects for internal system improvements by in charging of UAT and providing business objectives, launching ideas and strategies for team based KPIs to maintain on-track status.
Project Management Officer
SBI BITS
09.2017 - 07.2018
- Coordinating a new project creation for approximately 10 employees, successfully improved communication and collaboration within international teams. Followed Scrum Master methods and managed all phases from procurement to commission.
- Ensuring products meet customer deadlines and expectations, communicating needed changes to developers, identified plans and resources required to meet project goals and objectives.
- Facilitating meetings between clients and IT development teams, prioritizing tasks and utilizing productivity tools to ensure that products align with client expectations.
Education
Bachelor of Arts - Sustainability Studies & Hospitality
RITSUMEIKAN ASIA PACIFIC UNIVERSITY
Beppu,Oita,Japan 09.2012 - 03.2017
Skills
Interpersonal and communication skills
Software
Jira & Confluence
Google Ads
Smart Sheet
Timeline
Ad Operation Executive
DAZN Group
02.2022 - Current
Account and Operation Specialist in Accreditation
Tokyo 2020 TOCOG
06.2021 - 09.2021
E-Commerce Specialist
Diamdel Inc
09.2020 - 5 2021
Payment Operations Specialist
LIQUID GROUP Inc
07.2018 - 02.2020
Project Management Officer
SBI BITS
09.2017 - 07.2018
Bachelor of Arts - Sustainability Studies & Hospitality
RITSUMEIKAN ASIA PACIFIC UNIVERSITY
09.2012 - 03.2017
Assistant Project Manager
Rakuten Group Inc.,
9 2021 - 02.2022
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