Lilianna Chan
Customer Service Executive
Hong Kong
Summary
Accomplished Customer Service Executive at Fancy Beauty Limited Company, adept in complaint resolution and call management, significantly enhanced customer satisfaction. Leveraging active listening and problem-solving abilities, excelled in high-pressure environments, ensuring efficient service and fostering customer loyalty. Demonstrates exceptional customer relations and data entry skills, contributing to a positive and results-driven team dynamic.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
Vtech Network Technology
01.2019 - 06.2024
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
Customer Service Executive
Fancy Beauty Limited Company
05.2017 - 12.2018
- Enhanced customer satisfaction by promptly addressing inquiries and resolving issues.
- Managed high volume of inbound calls while maintaining a professional demeanor and ensuring timely resolution of issues.
- Described product and service details to customers to provide information on benefits and advantages.
- Reduced average call time through efficient problem-solving skills without sacrificing quality of service provided.
- Responded proactively and positively to rapid change.
Education
High School Diploma -
Hong Kong Institute of Vocational Education
Hong Kong 04.2001 -
Skills
Customer Service
Active Listening
Product Knowledge
Call Management
Complaint resolution
Problem-solving abilities
Data Entry
Call center experience
Customer Relations
Languages
Chinese (Cantonese), Chinese (Mandarin)
Native language
English
Proficient
C2
Japanese
Elementary
A2
Interests
Swimming
Watching Movies
Reading
Gaming
Timeline
Customer Service Representative
Vtech Network Technology
01.2019 - 06.2024
Customer Service Executive
Fancy Beauty Limited Company
05.2017 - 12.2018
High School Diploma -
Hong Kong Institute of Vocational Education
04.2001 -
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