Lester Dalida
Professional Singer | Wedding Event Singer
Quezon City
Summary
Enthusiastic Sales and Customer Service professional with expertise in communication and negotiating. Driven to provide superior quality customer service. Innovative in leveraging extensive knowledge of products and services as well as creating solutions for customers to drive loyalty, retention and revenue. Highly adept at training, managing, coaching and mentoring sales and customer service associates with talent for interacting with staff at all levels of organization and public.
Overview
12
12
years of professional experience
5
5
years of post-secondary education
Work History
Wedding & Event Musician
El Musico
01.2023 - Current
- Play and sing for studio recordings and live audiences by reading sheet music, making changes as you see fit and as the performance requires
- Rehearse with the band at least three times a week and on your own when necessary to make performances as flawless as possible and to improve personal technique
- Travel to local and long-distance venues as needed for various festivals as requested
- Play and sing at occasional weddings, private parties and club functions as needed
- Provide vocals for singers to add harmony and support to the lead singer as it becomes necessary during the course of a performance
Customer Service Representative
PROBE CX
07.2022 - 12.2022
- Receive inbound and/or place outbound calls.
- Provide accurate and timely responses for inquiries coming through email and live chat support channels.
- Perform data and research functions.
- Provide support through known basic troubleshooting techniques.
- Manage and resolve customer complaints.
Customer Sales Representative
APPLE
Philippines
1 2017 - 01.2018
- Seek out and develop new retail customers
- Manage and grow existing customer accounts
- Maintain sales targets and category growth
- Conduct customer meetings and presentations along with Sales staff
- Travel as necessary to conventions, shows, and customer locations
- Collaborate in making sales programs with sales team
- Maintain grower inventory and grower relationships
- Constant communication with Shipping and Receiving manager. Follow through is key to this position.
Brand Ambassador
STAR MOBILE
01.2014 - 01.2015
- Set the brand’s overall communications strategy across earned, owned and paid channels
- Develop social, influencer, community, and PR strategies to build brand love and advocacy, growing an engaged community and recruiting new consumers into the brand
- CONTENT- strategize, create, and execute content that is platform-native and consumer-first across key social and digital channels (focus on META, TikTok, Youtube). Work in partnership with global DMI team to ensure all branded content meets these requirements; in addition to working with key agency partners to create local evergreen culture & community-first content
- SOCIAL – oversee execution of Thayers social channels- both from an owned and paid media perspective. Create and sharpen brand’s owned social strategy to grow audience and engagement across all channels
Sales Representative
LENOVO
01.2013 - 01.2014
- Identify customer business and technology challenges and bring them to agreement on the business value of modern Workplace
- Own opportunities from qualification to close by orchestrating an extensive virtual team consisting of technical and partner roles across an extensive portfolio of products, escalating issues for internal business and technical teams, and negotiating final proposals.
- Foster and expand Microsoft’s relationships with Customer Business Decision Makers and lead sales team to blockers to evaluation, contracting, deployment, and usage
- Own the sales quoting process while providing details on CSP & services offerings and maintaining central storage of quotations.
- ReportingSupport required elements for weekly and monthly reviews through our pipeline management system.
Provide input/insight and suggested actions.
Be an active participant in improving business process.
Education
Bachelor of Arts - Broadcasting
Colegio De San Lorenzo
Philippines 01.2013 - 06.2018
Skills
-Ability to prioritize and deal effectively with a number of task simultaneously
-Proactive with a strong focus on success
-Self-motivated and focused
-Energetic performer with an upbeat, positive attitude
-Effective communicator with strong customer care skill
Sales closing
Customer Retention
Customer Relationship Building
Sales consultation
Sales Development
Customer Needs Assessment
Career Objective
To obtain a position that will enable me to use my strong organizational skills and educational background. Graduated with Degree in Bachelor of Arts in Broadcasting at Colegio De San Lorenzo, aspiring to utilize my academic background and passion for music industry or professional customer service representative to contribute effectively to a dynamic organization, while continuously learning and enhancing my skills to achieve professional growth and excellence
Address
14A ORANGE STREET, ODELCO SUBDIVISION SAN BARTOLOME QUEZON CITY
Languages
English
Tagalog
Timeline
Wedding & Event Musician
El Musico
01.2023 - Current
Customer Service Representative
PROBE CX
07.2022 - 12.2022
Brand Ambassador
STAR MOBILE
01.2014 - 01.2015
Bachelor of Arts - Broadcasting
Colegio De San Lorenzo
01.2013 - 06.2018
Sales Representative
LENOVO
01.2013 - 01.2014
Customer Sales Representative
APPLE
1 2017 - 01.2018
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