Leila Yukawa Moradi
Nagoya
Summary
Since 2018, I have gained extensive experience as a freelance translator, which evolved into a customer support role in 2021 and later into a client relations leader position in 2023. As a customer support representative for a Japanese company, I expertly managed inquiries, provided technical instructions, and translated guides and articles in Portuguese, English, and Japanese for two years.
With over three years of experience in the cryptocurrency and forex markets, I have a broad knowledge in these areas. In my current role, in addition to translation tasks, I onboard clients to platforms like Exness, FxPro, Bitbank and FBS, while managing client interactions with professionalism and efficiency.
Throughout my career, I have worked on projects for major game and social media companies, as well as forex-related projects, improving my skills and deepening my expertise. My current goal is to further develop my skills by applying my proven abilities within your company.
Overview
2025
2025
years of professional experience
8
8
Certifications
6
6
Languages
Work History
Customer Support Representative
Pole To Win
5 2021 - 8 2023
- Handled inquiries, provided technical instructions to customers.
- Created escalation requests by gathering investigation results, inquiry content, and translated customer messages.
- Translated game contents, guides, and articles in Portuguese, English, and Japanese.
- Developed experience with tools like Zendesk, Jira, Redmine, Argus, and others.
Freelance QA/Localization Tester
Testlio
12.2021 - Current
- QA/Localization services.
- Contribute to projects for well-known companies, including social media and language learning apps.
Translator and Client Relations Leader
IBL Co., Ltd.
8 2023 - Current
- Translate for IT and Forex-related projects.
- Handle communication duties, including registering new clients in affiliate companies and addressing inquiries from overseas clients.
- Develop projects for client administration.
- Collect and analyze customer information to prepare product or service reports.
Forex Trading Systems Project Manager
Tokai Invest Co., Ltd.
12.2024 - Current
- Oversee and coordinate projects related to setting up and maintaining VPS servers and trading platforms for forex operations.
- Configure VPS servers for optimal forex trading performance and manage MetaTrader accounts, including installations, updates, and troubleshooting.
- Lead communication between clients and technical teams, provide guidance on platform usage.
Education
High School Diploma -
Instituto Dona Placidina
São Paulo, Brazil 04.2001 -
Bachelor of Science - Psychology
Universidade De Mogi Das Cruzes (UMC)
São Paulo, Brazil 01.2016 - 08.2017
Certificate - Japanese Language & Culture
Yamasa Institute
Okazaki, Japan 04.2001 -
Professional Training Certificate - Practical Translation Skills
Temple University
Tokyo, Japan 04.2001 -
Bachelor of Arts - Translation And Interpretation
Universidade Nove De Julho (UNINOVE)
São Paulo, Brazil 04.2001 -
Bachelor of Arts - Business Management (Marketing)
Arden University
London, UK 04.2001 -
Skills
- Translation Tools
- Proofreading and Editing
- Experienced in quality assurance (QA) and localization testing for mobile apps and websites
- Knowledgeable about Forex and Cryptocurrency Markets
- Intermediate server (VPS) management skills
- MetaTrader 4/5
- Website Localization
- Multitasking Abilities
- Fast Typing Skills
- Research and analysis
Certification
JLPT N2 (Japanese Proficiency Test)
Timeline
Cambridge Advanced Certificate in English (CAE)
01-2025
Forex Trading Systems Project Manager
Tokai Invest Co., Ltd.
12.2024 - Current
Certified Cryptocurrency Expert™ (CCE)
06-2024
Digital Marketing Certified
06-2024
DELE B2 Spanish Diploma
05-2024
BJT Business Japanese Proficiency Test - J2
11-2022
TOEIC - 930 points
06-2022
Freelance QA/Localization Tester
Testlio
12.2021 - Current
TOPIK 1 (Korean Proficiency Test) - Level 2
06-2021
JLPT N2 (Japanese Proficiency Test)
12-2019
Bachelor of Science - Psychology
Universidade De Mogi Das Cruzes (UMC)
01.2016 - 08.2017
High School Diploma -
Instituto Dona Placidina
04.2001 -
Certificate - Japanese Language & Culture
Yamasa Institute
04.2001 -
Professional Training Certificate - Practical Translation Skills
Temple University
04.2001 -
Bachelor of Arts - Translation And Interpretation
Universidade Nove De Julho (UNINOVE)
04.2001 -
Bachelor of Arts - Business Management (Marketing)
Arden University
04.2001 -
Customer Support Representative
Pole To Win
5 2021 - 8 2023
Translator and Client Relations Leader
IBL Co., Ltd.
8 2023 - Current
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