Leia Allen
Ocean Springs,MS
Summary
Strong leader and problem-solver dedicated to increasing customer satisfaction and promoting organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
3
3
years of professional experience
Work History
General Manager
Vk Noodle House
06.2022 - 03.2024
- Streamlined front of house operations by implementing effective organization and communication strategies with team members.
- Oversaw the training and hiring off all new employees
- Boosted overall efficiency by training new staff members in proper procedures and policies for the front of house.
- Maintained a well-stocked, organized front-of-house workspace for optimal functionality during peak hours.
- Supported management in achieving financial goals through accurate cash handling, inventory control, and diligent cost-saving practices.
- Maximized revenue potential during peak hours by effectively upselling menu items and promoting specials to guests based on their preferences.
- Acted as liaison for food delivery, stock delivery, and payroll processing
Front of House Staff Member
Vk Noodle House
02.2021 - 06.2022
- Enhanced customer satisfaction by delivering exceptional service and maintaining a clean, welcoming environment.
- Acted as Hostess, Server, and Busser in a 9 table dining room
- Increased repeat business through friendly interactions and promptly addressing any issues or concerns
- Contributed to positive guest experiences by assisting with menu recommendations and knowledgeably answering questions about food preparation and ingredients.
- Ensured smooth flow of service during busy periods by effectively managing reservations and seating arrangements.
Education
High School Diploma -
Ocean Springs High School
Ocean Springs, MS05.2023
Skills
- Cash Handling
- Strong Customer service
- Staff Supervision
- Quality Management
Timeline
General Manager
Vk Noodle House
06.2022 - 03.2024
Front of House Staff Member
Vk Noodle House
02.2021 - 06.2022
High School Diploma -
Ocean Springs High School
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