Language learning
Laurent Fontaine
Business Development
Tokyo
Summary
Results-driven senior manager with 15 years of teaching experience and 10 years of management experience. Skilled in employee recruitment, training, and customer service. Demonstrated ability to improve communication, teaching methodologies, and team management. Fluent in French, English, and Japanese.
Overview
16
16
years of professional experience
5
5
years of post-secondary education
2
2
Certifications
3
3
Languages
Work History
Business development manager
Blink Community
12.2023 - Current
- Empowering Tokyo startups: Coworking & admin support to launch & thrive
- Implemented customer segmentation strategy that identified and targeted high-value customers
- Created effective lead generation process.
Director
École Sympa
10.2018 - 07.2023
- Successfully maintained high customer satisfaction levels among approximately 800 clients
- Managed team of 30 employees, ensuring efficient operations and smooth workflow
- Implemented recruitment and interview process for hiring new staff members
- Created comprehensive training system for language teachers and Japanese student counselors
- Managed key performance indicators (KPIs), resulting in improved service quality and increased sales
- Collaborated closely with digital marketing specialists to optimize marketing campaigns
- Provided support in organizing events and activities.
- Managed budgets effectively to ensure optimal use of resources while maintaining financial stability
Back office manager
École Sympa
06.2015 - 10.2018
- Significantly enhanced customer satisfaction among approximately 800 clients
- Supervised five branch managers, ensuring effective coordination and consistent performance
- Developed and implemented recruitment and interview process to attract top talent
- Created comprehensive training system for both new and experienced teachers
- Implemented teaching system that improved student language proficiency and satisfaction.
Branch manager
École Sympa
08.2011 - 06.2015
- Managed customer service for approximately 200 clients, ensuring high satisfaction levels
- Led team of five members, fostering culture of teamwork and excellence
- Recruited and trained 20 new employees, contributing to growth and success of organization
- Ensured high-quality teaching standards and enhanced student learning outcomes.
Language teacher
École Sympa
05.2008 - 08.2011
- Taught French to approximately 200 students, predominantly Japanese learners
- Provided ongoing support and follow-up for 80 students under responsibility
- Created new course materials and curriculum to enhance learning effectiveness.
Education
Master - Human sciences department
Université Denis Diderot (Paris VII)
09.1998 - 05.2003
Skills
Customer Serviceundefined
Certification
TOEIC, 890 points
Interests
Cycling
AI
Timeline
Business development manager
Blink Community
12.2023 - Current
Director
École Sympa
10.2018 - 07.2023
Back office manager
École Sympa
06.2015 - 10.2018
Branch manager
École Sympa
08.2011 - 06.2015
Language teacher
École Sympa
05.2008 - 08.2011
Master - Human sciences department
Université Denis Diderot (Paris VII)
09.1998 - 05.2003
Similar Profiles
Tsugunosuke "Tsugu" HiroseTsugunosuke "Tsugu" Hirose
Customer Service Intern at Blink Community – Housing and Real Estate | International Co-working SpaceCustomer Service Intern at Blink Community – Housing and Real Estate | International Co-working Space
Rahul Gowda MCRahul Gowda MC
Assistant Project Manager at Blink Commerce Pvt LtdAssistant Project Manager at Blink Commerce Pvt Ltd
Johnna KranakJohnna Kranak
Patient Support Specialist at Blink RxPatient Support Specialist at Blink Rx