Dungeons and Dragons
Laura Brooks
Web Developer
Numazu,22
Summary
Detail-oriented, organized and meticulous employee. Works at fast pace to meet tight deadlines. Enthusiastic team player ready to contribute to company success. Communication is always preemptive to ensure that team members are all on the same page, stopping miscommunication before it happens. A fast learner who thinks on their feet. I strive to complete things as best as I can, seeking out best practices and new methods to achieve the task at hand.
Overview
13
13
years of professional experience
10
10
years of post-secondary education
2
2
Languages
Work History
English as a Second Language (ESL) Teacher
Altia Central
Izunokuni , Shizuoka Prefecture
04.2020 - Current
- Developed activities and integrated technology to diversify instruction.
- Increased ESL students' reading levels by integrating online word games and altering lesson plans for students needing extra guidance.
- Educated students in basics of English grammar and conversational speaking.
- Created new lesson plans based on course objectives.
- Assisted department head in establishing daily schedules, curriculum and ESL activities.
Head Teacher
Interac North
Makkari, Hokkiado
08.2016 - 03.2020
- Worked with teaching staff to evaluate individual progress and recommend appropriate learning plans.
- Planned and implemented integrated lessons to meet standards.
- Cross-trained existing employees to maximize team performance.
- Onboarded new employees with training and new hire documentation.
- Set positive example for my teams teachers by providing high-quality, positive lessons
- Managed team of 15 teachers spread throughout large area
Retail Manager
Hard Rock Cafe International
Glasgow, Scotland
10.2013 - 07.2016
- Delivered excellent customer service by addressing and resolving customer inquiries and complaints.
- Exceeded sales goals and accomplished business objectives by inspiring staff and promoting target products.
- Coached employees and trained on methods for handling various aspects of sales, complicated issues and difficult customers.
- Managed inventory control, cash control and store opening and closing procedures.
- Mentored sales team in applying effective sales techniques and delivering top-notch customer service.
Call Center Customer Service Representative
WebHelp TSC for Sky
Glasgow, Scotland
04.2013 - 10.2013
- Resolved concerns with products or services to help with retention and drive sales.
- Responded to customer comments and questions via LiveChat during shifts.
- Detailed payment options and transferred customers to billing department for payment or further questions regarding bill.
- Described product highlights and benefits to help guide purchasing decisions.
Chief Sound Engineer
Self-employed
Stuttgart, Germany
06.2012 - 07.2012
- Successful completion of on location sound recording for film and post production sound design.
- Worked on set everyday (2 weeks) to record the sound. Working with an all-German crew. The language barrier was not a problem as I understood everything the director wanted and was able to communicate with my assistants. In post-production I completed the sound design from Scotland and transferred files back and forth to Germany via the internet.
Camp Counsellor
Camp Ballibay
Ballibay, Pennsylvania
06.2011 - 08.2011
- Undertaking social activities with responsibility for the general welfare of the campers on a daily basis
- Supervised groups of children in log cabins for sleepaway camp.
- Hosting and engineering the daily, early morning radio show with the kids as the co-hosts
- Directing the filming of musical theatre and dance chorography with the use of live editing
Sales Assistant
H. Samuels the Jewlers
East Kilbride, Scotland
08.2008 - 06.2011
- Supported loss prevention goals by monitoring shopper behavior.
- Helped customers locate products and checked store system for merchandise at other sites.
- Used consultative sales approach to understand customer needs and recommend relevant offerings.
- Refunded payments for returned items, processed exchanges and offered store credit to achieve customer satisfaction.
Receptionist/Sales Assistant (work Experience)
Alan P Fulton Designer Goldsmiths
Eaglesham, Scotland
10.2006 - 10.2006
- Responsible for answering telephone and dealing with customer enquiries
- Dressed the shop window, displayed and sold jewellery to customers
Waitress
Wishing well Tearoom
Eaglesham, Scotland
05.2005 - 02.2006
- Performed duties in accordance with applicable standards, policies and regulatory guidelines to promote safe working environment.
- Developed and maintained courteous and effective working relationships.
- Offered friendly and efficient service to customers, handled challenging situations with ease.
Education
Bootcamp Certification - Web Development
Le Wagon Coding Bootcamp
Tokyo 10.2021 - 03.2022
Bachelor of Arts - Radio And Television Broadcasting
University of The West of Scotland
Ayr, Scotland 09.2009 - 06.2013
High School Diploma -
Mearns Castle Secondary School
Newton Mearns, Scotland 09.2003 - 09.2009
Skills
Software Best Practices
Interests
Scuba diving
Timeline
Bootcamp Certification - Web Development
Le Wagon Coding Bootcamp
10.2021 - 03.2022
English as a Second Language (ESL) Teacher
Altia Central
04.2020 - Current
Head Teacher
Interac North
08.2016 - 03.2020
Retail Manager
Hard Rock Cafe International
10.2013 - 07.2016
Call Center Customer Service Representative
WebHelp TSC for Sky
04.2013 - 10.2013
Chief Sound Engineer
Self-employed
06.2012 - 07.2012
Camp Counsellor
Camp Ballibay
06.2011 - 08.2011
Bachelor of Arts - Radio And Television Broadcasting
University of The West of Scotland
09.2009 - 06.2013
Sales Assistant
H. Samuels the Jewlers
08.2008 - 06.2011
Receptionist/Sales Assistant (work Experience)
Alan P Fulton Designer Goldsmiths
10.2006 - 10.2006
Waitress
Wishing well Tearoom
05.2005 - 02.2006
High School Diploma -
Mearns Castle Secondary School
09.2003 - 09.2009
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