Latesha Carter
Logistics Specialist/LVC-IA Technician
Honolulu,HI
Summary
Experienced computer operator skilled in efficiently setting controls and executing daily tasks. Collaborative and communicative problem-solver with a track record of swiftly resolving minor issues and assisting in the resolution of more complex problems. Meticulous adherence to data management procedures. Versatile logistics specialist consistently streamlining operations and reducing costs. Dependable supply chain specialist with a reputation for exceptional organizational skills, strong interpersonal abilities, and unwavering integrity. Committed to enhancing productivity and ensuring client satisfaction. Highly organized and reliable candidate adept at managing multiple priorities with a positive mindset. Willing to take on additional responsibilities to achieve team objectives.
Overview
18
18
years of professional experience
9
9
years of post-secondary education
Work History
Live, Virtual, Constructive – Integrated Architecture (LVC-IA) Computer Operator
General Dynamics Information Technology (GDIT)
Schofield Barracks, Hawaii
4 2024 - Current
- Oversee and maintain performance of LVC-IA systems, ensuring optimal operation during training exercises
- Troubleshoot technical issues and provide support to users, addressing queries and resolving problems efficiently
- Collect and analyze training data, maintaining accurate records of system performance and incidents
- Prepare systems for training scenarios, configuring hardware and software components as needed
- Work closely with IT and training teams to ensure seamless integration of LVC-IA capabilities into exercises
- Ensured LVC-IA solutions adhered to regulatory and industry standards, maintaining integrity of military training protocols.
- Developed and maintained strong client relationships to deliver exceptional customer service and problem resolution.
- Established and maintained relationships with software vendors.
- Managed program errors with analytical approach focused on troubleshooting, diagnosing and resolving each problem.
- Reacted calmly during times of highly stressed or emergency situations.
- Improved system efficiency by monitoring computer performance and troubleshooting issues as they arose.
- Reduced downtime by proactively identifying potential issues and taking corrective actions before problems escalated.
- Fostered culture of continuous improvement, regularly reviewing and optimizing operational protocols.
- Enhanced system efficiency with regular maintenance checks and updates.
Facilities Specialist (Supply)
General Dynamics Information Technology (GDIT)
Schofield Barracks, Hawaii
10.2022 - Current
- Serves as GDIT Logistics Specialist Contractor/Government Furnishing and Equipment Manager in coordinating with government civilians and soldiers engaged in JMSC-IP logistics management functions
- Assists Director, US Army Pacific (USARPAC) Joint Multi-National Simulation Center - Indo Pacific (JMSC-IP) with JMSC-IP training support programs and requirements
- Develop and implement strategic plans to enhance logistics operations, incorporating new technologies and methodologies to improve productivity and reduce expenses
- Extensive knowledge of Procurement Intergraded Enterprise Environment (PIEE) website
- Proficient using Global Combat Support System-Army (GCSS-Army) procurement of equipment and supplies for JMSC-IP
- Managed procurement, tracking, and disposition of equipment valued at $2.8 million, ensuring accurate documentation and compliance with organizational policies
- Managed various logistical activities; unit supply, transportation, property & equipment management, inventory management and supply automated systems
- Manage inventory levels using advanced systems to track stock levels, deliveries, and shipments, preventing overstocking and ensuring adequate supply
- Experienced asset disposition professional adept at managing efficient disposal of excess property, totaling over $8 million
- Ensures facility is prepared for exercises, conferences, and other events
- Apply property management regulations, conducting inventories, and excessing, loaning, tagging, and disposing of property
- Receive, issue, and turn-in excess property, which requires lifting of equipment; inspect JMSC-IP areas for compliance with regulations pertaining to property and logistics management
- Provides logistical support for numerous Warfighter International Exercises and Warfighter Focus Tools, contributing to successful execution of training programs and events
- Plan and manage transportation of goods, selecting efficient routes and modes of transport for timely and cost-effective delivery
- Ensure compliance with local, national, and international regulations, including customs, import/export, and transportation laws
- Implement quality control measures to meet required standards and specifications
- Developed partnerships with external organizations for asset reuse and recycling, reducing environmental impact and enhancing corporate sustainability efforts.
- Reduced maintenance costs through implementation of preventive maintenance procedures and scheduling.
Resident Services Coordinator
Island Palm Community (HiEmployment Staffing Agency)
Honolulu, Hawaii
07.2022 - 10.2022
- Assess any charges for damages and conduct move-out evaluations with move-out residents
- Administering the move-in forms and home inspections with the residents
- Answering queries from residents and helping to resolve problems from residents
- By promptly and pleasantly responding to all inquiries, offered residents high-standard customer service
- Maintained the cleanliness, orderliness, and overall appearance of the office, amenities, models, and communal areas of the property, including garbage pick-up and enforcing community rules
- Monitoring curb appeal throughout the community and office
- Help in inspecting unoccupied houses and taking the necessary steps to make them rent-ready
- Participate actively in planning and carrying out company-sponsored resident events, such as social gatherings, educational workshops, and neighborhood initiatives
- At the community center, assist with the administration
- Create and uphold good relationships with the residents
- Accountable for achieving the Resident Journey program's customer relationship management standards
- Renting houses in a neighborhood: Show homes and give tours of the community to qualified applicants
- Carried out lease signing.
- Managed approximately 30 incoming calls, emails and faxes per day from customers.
- Developed, implemented and monitored residential policies and procedures.
- Provided crisis management and intervention during emergency situations.
- Collaborated with residential team to maximize effective and efficient operations.
- Facilitated conflict resolution among residents, resulting in a more harmonious living environment.
- Utilized various software programs for efficient data management, reporting, and analysis to make informed decisions regarding resident services.
- Continuously sought professional development opportunities in order to stay current on industry trends and best practices while implementing new strategies within the community.
- Promoted resident safety by conducting regular property inspections to identify potential hazards or maintenance issues.
- Collaborated with maintenance teams to expedite repairs or improvements that positively impacted quality-of-life standards within the community.
Housing Inspector
USAG Stuttgart Army Housing
Stuttgart, AE
12.2015 - 08.2018
- Assessed and documented damages to dwellings and government property caused by tenants
- Communicated effectively in writing and verbally with residents and contractors regarding residential building inspections
- Utilized vital customer service in stress-driven situations to ensure maximum customer satisfaction
- Analyzed materials and labor needed to restore dwellings and government property to livable conditions
- Submits reports of inspections and examinations and prepares evidence for prosecuting violations of laws, rules and regulations relative to the environmental sanitation and places of human habitation
- Inspects and issues notices of violation to the proper persons.
- Educated property owners on proper maintenance practices to promote ongoing adherence to housing standards.
- Streamlined inspection processes, resulting in more efficient time management and increased productivity.
- Collaborated with other inspectors and agencies for comprehensive evaluations of housing units.
- Kept current with industry trends and regulatory changes to provide informed recommendations during inspections.
- Maintained accurate records of all inspections, enabling timely follow-up actions for necessary repairs or improvements.
- Improved housing conditions by conducting thorough inspections and identifying safety hazards.
- Conducted inspections using standard forms consistent with knowledge of industry standards and requirements for various categories of conventional and government-backed financing.
- Identified discrepancies between use and management directives by evaluating historical documents and current reports.
- Completed polished reports outlining findings and corrective action recommendations.
Sales Associate
Toys R Us
Killeen, TX
10.2012 - 09.2015
- Maintained and counted all register’s cash flow and prepared cash reports
- Supported store operations by unloading deliveries, verifying shipment contents, and documenting received products accurately.
- Able to diffuse angry or upset customers while maintaining a calm and collected composure
- Ranked as one of the top performers for achieving store credit sign-ups
- Increased add-on sales by becoming a master of the store’s inventory, suggesting different items that fit customer needs quickly and efficiently
- Processed all sale transactions accurately and promptly
- Greeted 100+ customers in-store daily, responding to inquiries, helping with purchase decisions, and providing exceptional customer service
- Maintained knowledge of current promotions, policies regarding payment, exchanges, returns, and security practices.
- Achieved monthly sales targets consistently by implementing effective sales strategies and maintaining a high level of product knowledge.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Collaborated with team members to complete daily tasks efficiently and effectively, improve overall store performance, sharing best practices, and offering support as needed.
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Reduced merchandise damage by implementing proper storage techniques and handling guidelines.
- Assisted with inventory audits, ensuring accurate stock levels and preventing potential discrepancies.
- Prevented loss of revenue by reporting suspicious activity or signs of theft to leadership immediately.
- Kept track of emerging trends in retail management practices to apply relevant ideas for enhancing productivity at work.
International Supply Technician
United States Army
Camp Humphrey's, AP
03.2007 - 03.2012
- Provide direct oversight of documentation, coordination, control, and distribution for 500 personnel, ensuring seamless personnel management in alignment with company objectives
- Planned, executed, and implemented the logistics program for the organization
- Managed various logistical activities; unit supply, transportation, property & equipment management, inventory management and supply automated systems
- Established and maintained property accountability of equipment valued more than $55 million
- Oversaw the property management process to ensure the establishment and maintenance of property responsibility using Property Book Unit Supply Enhanced (PBUSE)
- Developed and executed logistical plans, supervised supply room and armory functions, and ensured compliance with safety and regulatory requirements
- Conducted daily and weekly inventory checks, maintained stock levels, and developed procedures for efficient storage and handling of supplies and equipment
- Served as the Command Supply Discipline Program Monitor (CSDP), conducting staff assistance visits and subordinate inspections
- Ensured proper maintenance of equipment, compliance with safety standards, and adherence to regulatory requirements
- Supervised and trained five logistics management specialists on daily unit supply room and armory functions, ensuring they understood the standard operating procedures, policies, and regulations relating to logistics and supply operations.
- Improved inventory accuracy by implementing efficient tracking and management systems.
- Improved safety standards in storage areas by implementing strict protocols.
- Facilitated team meetings to identify process improvements, leading to smoother operations.
- Participated in continuous improvement initiatives aimed at increasing efficiency within the supply technician role.
- Optimized warehouse space utilization with effective storage and layout strategies, reducing overall storage costs.
- Verified clerical computations against physical count of stock to adjust errors in computations.
- Reduced time spent on inventory searches, implemented efficient categorization system.
- Implemented risk management strategies within the procurement process, protecting the organization from potential disruptions or delays in the supply of critical materials.
- Monitored and replenished tools and reagents to enable smoother workflows and eliminate delays.
- Posted supply status and receipt information to update activity register.
- Responded promptly to supply requests from various departments, ensuring operational needs were met efficiently.
Education
CompTIA Security+ (in progress) -
Udemy
Online 09.2024 - Current
Masters - Human Resources Management
The University of Arizona Global Campus
Phoenix, AZ 08.2022 - 01.2024
Masters - Organizational Management
The University of Arizona Global Campus
San Diego, CA 11.2020 - 04.2022
Bachelor of Arts - Supply Chain Management
Ashford University
San Diego, CA 01.2019 - 11.2020
High School Diploma -
Leone High School
Pago Pago, American Samoa 08.2002 - 05.2006
Skills
Clearance: Active Secret Clearance
Data Entry
Customer Service
System monitoring
Data Management
Work Planning and Prioritization
Attention to Detail
Documentation skills
Asset Management
Waste Management
Warehouse Management
Supply Chain Operations
Inventory Management
Timeline
CompTIA Security+ (in progress) -
Udemy
09.2024 - Current
Facilities Specialist (Supply)
General Dynamics Information Technology (GDIT)
10.2022 - Current
Masters - Human Resources Management
The University of Arizona Global Campus
08.2022 - 01.2024
Resident Services Coordinator
Island Palm Community (HiEmployment Staffing Agency)
07.2022 - 10.2022
Masters - Organizational Management
The University of Arizona Global Campus
11.2020 - 04.2022
Bachelor of Arts - Supply Chain Management
Ashford University
01.2019 - 11.2020
Housing Inspector
USAG Stuttgart Army Housing
12.2015 - 08.2018
Sales Associate
Toys R Us
10.2012 - 09.2015
International Supply Technician
United States Army
03.2007 - 03.2012
High School Diploma -
Leone High School
08.2002 - 05.2006
Live, Virtual, Constructive – Integrated Architecture (LVC-IA) Computer Operator
General Dynamics Information Technology (GDIT)
4 2024 - Current
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