LAMYAE OUARAY
Fes
Summary
To be part of an organization that offers a challenging and motivating work environment while adding value to my extensive Guest service skills which can prove beneficial for the growth of the organization and will effectively lead to my career growth.
Overview
5
5
years of professional experience
Work History
Guest Relations Executive
Adaaran Select Meedhupparu
Maldives
12.2022 - Current
- Studying the arrivals for the day and identifying the VIP guests and guests with special requests
- Welcoming guests and proceeding check-in formalities
- Capturing guest preferences in food, accommodation, or recreational activities
- Providing hotel information
- Handling guest complaints efficiently & effectively
- Taking necessary actions in the service recovery process
- Maintaining excellent service relationships throughout the stay
- Gathering guest feedback during the stay
- Providing information on in-house recreational activities and outdoor sightseeing activities.
- Escorting the guests to their rooms.
- Assisting with resort tour/hotel tour/buggy request and helping the guests to celebrate special occasions.
- Arranging manager cocktails or GM cocktails for VIP and long-staying guests.
- Helping to arrange sightseeing tours or restaurant bookings and online airline reservations
- Informing guests regarding the online feedback system for service excellence
- Assuring memorable stay and a pleasant farewell
- As a executive on shift basis handling Duty Manager duties.
Customer Service Executive
KWAI
Morocco
03.2022 - 12.2022
- Help VIP users to solve their problems in app
- Convince VIP users to buy coins to join events and offers in app
- Sell coins to VIP users
- Enhancing business opportunities
- Maintaining customer relationship by keeping records
- Resolving customer problems in appropriate manner
Commis Chef
Nautilus
Maldives
09.2021 - 02.2022
- Assisting in the food preparation process
- Cooking and preparing elements of high quality dishes
- Preparing vegetables, meat and fish
- Assisting other Chefs
- Helping with deliveries and restocking
- Assisting with stock rotation & amp, cleaning stating
- Cross training in Front Office area
- Involving with taking guest feedback about food and experience
Receptionist
Marriott
Fes, Morocco
01.2020 - 09.2021
- Being well knowledgeable on the days of arrivals and printing registration cards using the Opera system
- Arranging group check-in formalities
- Printing welcome cards for the arrival guests
- Welcoming the guests and performing check-in formalities
- Taking room payments on arrival when necessary
- Handling walk-in guests
- Escorting the guests to the pre-assigned rooms
- Proceeding check out formalities
- Handling all cash and credit card payments
- Ensuring memorable stay for the guests
Education
Bachelor's - Bachelor Degree in Modern Lit
SIDI IBRAHIM INSTITUTE
Fes, Morocco11-2017
Diploma - Diploma in Hospitality And Tourism
Institut International Management Hotelier
Morocco12-2020
Diploma - Diploma in Gastronomy
OFPPT
Morocco05-2020
Diploma - The Art of Service Butler Training Program
Aitken Spence Group AI Center
Adaaran Select Hudhuranfushi07-2024
Skills
- Teamwork
- Problem-Solving
- Customer Service
- Sales
- Leadership
- Social media
- Mentoring
- Handling conflict
Additional Information
- Opera PMS
- Microsoft Office Package
Languages
Arabic
Native language
French
Advanced
C1
English
Advanced
C1
Turkish
Beginner
A1
Timeline
Guest Relations Executive
Adaaran Select Meedhupparu
12.2022 - Current
Customer Service Executive
KWAI
03.2022 - 12.2022
Commis Chef
Nautilus
09.2021 - 02.2022
Receptionist
Marriott
01.2020 - 09.2021
Bachelor's - Bachelor Degree in Modern Lit
SIDI IBRAHIM INSTITUTE
Diploma - Diploma in Hospitality And Tourism
Institut International Management Hotelier
Diploma - Diploma in Gastronomy
OFPPT
Diploma - The Art of Service Butler Training Program
Aitken Spence Group AI Center