Lý Gia Minh
Full Stack Web Developement
Summary
Dynamic customer service professional with experience at Yamato Transport, adept at resolving complaints and enhancing satisfaction through effective communication in English and Japanese. Proven ability to analyze issues strategically and adapt in fast-paced environments, resulting in increased customer loyalty and retention. Skilled in troubleshooting and fostering positive relationships.
Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
5
5
years of professional experience
3
3
Languages
Work History
Customer Service Representative
Yamato Transport
02.2021 - 02.2023
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
- Improved resolution time with effective problem-solving for customer complaints.
- Coordinated with logistics department to expedite shipping for urgent customer orders.
Hotel Front Desk Clerk
Conrad Hotel
11.2022 - 02.2024
- Developed strong working relationships with colleagues, fostering teamwork and seamless service delivery across all departments.
- Supported event planning efforts by coordinating room bookings and accommodations for large groups.
- Answered phone within a few minutes throughout shift, closely following strict guidelines for customer service and satisfaction.
- Used quick response and dynamic service skills to build relationships with patrons and improve customer retention rate.
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Assisted guests with inquiries and resolved issues promptly, ensuring positive feedback.
- Responded to guest inquiries and resolved complaints to establish trust and increase satisfaction.
Food Service Worker
HIDAY HIDAKA Corp
04.2024 - Current
- Learned other teammates' work tasks to train as backup.
- Delivered exceptional service by promptly addressing customer concerns and special requests.
- Developed and maintained positive relationships with customers to enhance service.
- Boosted customer satisfaction, promptly addressing and resolving complaints.
- Enhanced team efficiency with streamlined food preparation processes.
- Supported team members during peak hours, ensuring smooth operations and minimal wait times for customers.
Education
Bachelor of Information Technology - Web Development
Urawa Professional Training College
Saitama, Japan04.2026
Skills
Skilled in English and Japanese communication
Client support
Efficient learner
Prioritizing multiple tasks
Strategic issue analysis
Effective listening
Adaptability in dynamic environments
Troubleshooting skills
Timeline
Food Service Worker
HIDAY HIDAKA Corp
04.2024 - Current
Hotel Front Desk Clerk
Conrad Hotel
11.2022 - 02.2024
Customer Service Representative
Yamato Transport
02.2021 - 02.2023
Bachelor of Information Technology - Web Development
Urawa Professional Training College