Kunru (Rebecca） FAN

• Successfully conducted more than 200 lessons of Chinese language and culture teaching, with a strong emphasis on developing speaking, reading, writing, and listening skills.
• Developed personalised lesson plans for each student based on their level, interests, and goals
• Utilised various teaching materials, such as textbooks, videos, articles, and online resources, to enhance students' learning experience
• Provided constructive feedback and guidance to students to improve their language proficiency
• Maintained regular communication with students to track their progress and adjust teaching methods accordingly
• Continuously upgraded teaching skills through professional development programs and self-reflection

Achievement:

• Super Tutor Badge
• Conversion trial to subscriptions rate up to 80%

• Supervised table games area, ensuring smooth operations, compliance with regulations, and excellent customer service.
• Resolved guest issues promptly, enhancing satisfaction and brand loyalty.
• Managed table games dealers, providing guidance and training for professionalism and performance.
• Collaborated with security, surveillance, and pit management for a secure gaming environment.
• Enforced casino policies and procedures, ensuring regulatory compliance.
• Conducted training sessions on game rules and customer service standards.

Achievements:

• Honored with the title of “Thrill Creators’ and achieved Star Leader Badges

• Proficiently dealt various table games (blackjack, poker, roulette, baccarat), ensuring rule compliance.
• Provided exceptional customer service, interacted professionally, answering questions, explaining rules, and assisting customers.
• Maintained focus and accuracy, handling payouts and chip exchanges flawlessly.
• Adhered to security measures, protecting customer information and gaming integrity.

Achievement：

• Croupier of the Year 2022

• Built rapport with VIP guests, exceeding their needs and fostering loyalty.
• Resolved guest complaints, ensuring a positive VIP experience.
• Collaborated with departments for seamless VIP service delivery.
• Handled sensitive information with professionalism and discretion.

• Provided expert advice and guidance for migration and visa processes, conducting comprehensive eligibility assessments and assisting with documentation.
• Prepared and reviewed visa applications, liaising with authorities and resolving inquiries or issues.
• Stayed updated on immigration laws and policies, ensuring clients' applications aligned with regulations.
• Conducted interviews and consultations, addressing questions and explaining requirements.
• Maintained accurate and confidential client records, collaborating with a team of experts.
• Built trust and rapport with clients from diverse backgrounds through strong communication skills.