Kumi Makiuchi

My main duties are to support sales staff and SEs by preparing quotations, responding to inquiries from within the company regarding configurations and products, and creating power calculations and rack mounting drawings using dedicated tools.

[Responsibilities]

・Sales Support: Preparing configurations and quotations tailored to customer needs
・Team Collaboration: Sharing information and coordinating with the sales team
・Quality Improvement: Escalating issues related to configurations to overseas teams, suggesting improvements to tools and manuals, and sharing updates and alerts within the team to prevent incidents

■Headquarters - Office Management Division July 2015 – August 2016

-Department name: Administrative Division

[Responsibilities]

・Issuing notification documents

・Revising operation manuals

・Planning and organizing national conferences

・Collecting and analyzing data on operational efficiency

・Processing travel expense reimbursements

・Managing office supplies

・Handling system errors

・Coordinating work with NHK

-Department: System Center（6-month secondment）

[Responsibilities]

・Testing and verifying new systems

・Troubleshooting and validating errors

■Kanto Branch - Sales System Center July 2005 – June 2015

[Locations: Matsumoto Office, Central Office (Shibuya)]

[Responsibilities]

・Administrative tasks related to NHK subscription fees

・Reviewing and entering contracts; managing records

・Correcting billing amounts and processing refunds

・Handling inquiries from financial institutions

・Managing complaints and providing resolutions

・Monitoring progress and timelines

・Creating work schedules

Training new employees; recruiting and training part-time staff

・Processing invoices for cable companies

[Responsibilities]

・As a bridal planner, I provide support for new weddings and meetings up to the day of the wedding ceremony and reception.

・Planning and operation of bridal fairs

・Planning and operation of bridal fairs ・Ordering various items (gifts, invitations, fresh flowers)