KOSUKE NAKAMURA

Taking ownership of customer onboarding and providing support for non-technical issues to
ensure a seamless experience
Developing global relationships with internal cross-functional teams, stakeholders and
customers to become a trusted advisor
Ensuring the timely and successful delivery of our solutions according to customer needs and
objectives
Communicating the progress of monthly/quarterly initiatives and metrics to internal and
external stakeholders
Acting as an advocate for our customers to ensure the success of the account

• Enhanced Customer Satisfaction: Successfully managed over 50 customer interactions daily, achieving a 95% accuracy rate and consistently maintaining high satisfaction levels.
• Efficiency Improvement: Participated in a new email template project, reducing agent handling time by 3.5 minutes and decreasing customer dissatisfaction by 9%.
• Strategic Feedback: Identified key areas for operational improvement and provided actionable insights to senior management through a manager, contributing to process optimization.
• Team Support and Leadership: Played an important role in mentoring team members when needed, sharing effective customer handling strategies to help achieve team goals.
• Data-Driven Solutions: Collected and analyzed customer data to identify service trends, leading to the development of targeted solutions for common issues by escalating to a relevant team.
• Permanent

• Built strong relationships with customers through exceptional communication skills and follow-up efforts.
• Improved guest experience by making reservations and arranging tours.
• Worked with team members to handle guest needs from check-in to check-out, aligning with customer success principles of tailored solutions.
• Permanent

• Increased sales and customer satisfaction through personalized service and product recommendations.
• Demonstrated effective communication skills to build relationships with customers and colleagues.
• Managed inventory and store displays, ensuring optimal product availability and presentation.
• Contract

• Attracted young people from cities to relocate to Yosano town, successfully managing business correspondence and documents.
• Developed and executed long-term engagement strategies for new residents, ensuring smooth transitions and high satisfaction.
• Contract

• Developed strong interpersonal skills to effectively communicate with customers and coworkers.
• Maintained cleanliness of work areas throughout shift according to company standards.
• Demonstrated excellent organizational skills while stocking shelves and arranging displays.
• Full-time