Kokona Jikumaru
Hiratsuka
Summary
To secure a Guest Agent position in a reputable hotel where my 1.5 years of experience in guest services and my academic background in hospitality and tourism can be utilized to enhance the guest experience, and to further develop my customer service and problem-solving skills while contributing to the success of the hotel.
Overview
1
1
year of professional experience
2
2
years of post-secondary education
Work History
Guest Service Agent
Richmond Hotel Tokyo Shiba
Tokyo
11.2019 - 05.2021
- Assisted with check-in and check-out procedures, as well as room upgrades and reservations
- Responded to guest inquires via phone and email, providing information on hotel services and local attractions
- Coordinated with other hotel departments to ensure smooth guest experiences
- Handled guest complaints and resolved issues in a timely and professional manner
- Maintained accurate records of guests interactions and transactions
Education
Diploma of Hotel Management -
Griffith College
Gold Coast, Australia 06.2021 - 06.2022
Bachelor of International Tourism And Hotel Manage -
Griffith University
Gold Coast, Australia 07.2022 - Current
Skills
Interpersonal communication
Written communication
Ability to work well under pressure in a fast-paced environment
Active listening
Knowledge of hotel reservation systems
Fluent in Japanese (Native proficiency) and English (Professional working proficiency)
Problem-solving
Phone etiquette
Timeline
Bachelor of International Tourism And Hotel Manage -
Griffith University
07.2022 - Current
Diploma of Hotel Management -
Griffith College
06.2021 - 06.2022
Guest Service Agent
Richmond Hotel Tokyo Shiba
11.2019 - 05.2021