Kirston Kwasi-Kumah

• Provided exceptional customer service through timely resolution of technical issues related to mobile and online banking applications.
• Assisted clients in navigating complex transactions using online platforms, reducing errors and increasing transaction speed.
• Enhanced customer satisfaction by providing efficient and knowledgeable digital banking support.
• Analyzed customer feedback data to identify areas for improvement and optimize digital banking services.

• Assisted in the development of comprehensive project plans, setting realistic timelines and milestones.
• Determined root cause of problems and issues to implement courses of action required to implement solutions.
• Tracked ongoing project advancement towards predefined milestones, reducing instances of missed deadlines by 55%.
• Created in-depth reports regarding important project data.
• Led integration of Standard Operating Procedures (SOP).

• Assisted in data collection and updating the excel database for active land mobile services
• Updated the Automated Spectrum Management System (ASMS) database by removing companies with expired Authorisations and adding new companies based on specific parameters
• Issued provisional and final Authorisations, as well as drafting expiry and suspension notices
• Prepared weekly reports on FM and TV stations failing to meet Authorisation terms
• Created visual representations of companies and their frequency interference deviations
• Updated the Internet/ Public Data service and Satellite Earth Station master lists for Companies with valid and expired licences
• Conducted comprehensive spectrum monitoring of Radio Frequency (RF) bands using Scorpio Client and the Arinstu Handheld Spectrum Analyzer
• Assisted in drafting new frameworks for Satellite and Space services

• Assisted in writing programs using Python to solve specific problems relating to automation software as and when needed
• Assisted in scanning some ports on android phones using a Network Mapper(NMAP) and also using Shodan.iot and Mxtoolbox for verification and blacklisting IPs.

• Worked in the pharmacy assisting medicine sales.

Relevant Courses: Software Engineering, Data Structures & Algorithms, Object Oriented Programming