Kiho Kitayama
Summary
I was born in 1997 in Osaka, Japan . After graduating with a associate degree I went to Australia to study and work
on holiday, where I developed my ability to think independently and communicate in English. After returning to Japan
I worked in many customer service, I became familiar with the details of different processes and how to deal with abnormal problems. I learned how to collaborate in a diverse team environment and communicate
effectively to achieve common goals. More over, I have been to Taiwan for study Mandarin for improve my language skill.
At the end, I have many ability to take action , I'm faster learner also I can quickly get started even if I encounter a new field.
Overview
11
11
years of professional experience
Work History
Cabin Crew
Scoot
Singapore, ChangiAirport
03.2024 - Current
- Maintained cabin safety by conducting pre-flight checks, adhering to airline policies, and following emergency procedures when necessary.
- Followed company regulations and rules to promote safe environment for travelers and employees.
- Enhanced customer satisfaction by providing exceptional in-flight service and addressing passenger concerns promptly.
- Improved teamwork among crew members by actively participating in debriefings and sharing constructive feedback after each flight.
Receptionist
Sekisui House Umeda Operation Co.,Ltd,
Japan/Osaka
01.2023 - 12.2023
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Maintained a well-organized reception area with updated materials, contributing to a welcoming environment for visitors
Waiter/ Drink Staff
Koto Sanpo
Australia/Brisbane
02.2022 - 05.2022
- Streamlined order processing for increased efficiency through clear communication with kitchen staff.
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Collaborated with team members to ensure seamless guest experiences and resolve any issues promptly.
Hotel Front Desk Receptionist
Osaka Ryokan Nanten-En
Japan/Osaka
07.2020 - 12.2021
- Enhanced guest satisfaction by promptly addressing inquiries and concerns at the front desk.
- Streamlined check-in and check-out processes for improved efficiency and reduced wait times.
- Contributed to a positive work environment by effectively collaborating with colleagues across various departments.
- Provided exceptional customer service, resulting in a high percentage of repeat guests and positive reviews.
Restaurant Manager
Mr,Curry
Australia/Brisbane
06.2019 - 06.2020
- Skilled at working independently and collaboratively in a team environment.
- Self-motivated, with a strong sense of personal responsibility.
- Proven ability to learn quickly and adapt to new situations.
- Excellent communication skills, both verbal and written.
Dental Assistant
Nagata Dental Clinic
Japan/Osaka
04.2013 - 05.2018
- Enhanced patient comfort by providing gentle and thorough dental cleanings.
- Assisted dentists with complex procedures, ensuring optimal patient care and treatment outcomes.
- Maintained a clean and sterile work environment to prevent cross-contamination and infection.
Education
Associate Degree - Life Design
Shitennoji University Junior College
Japan/Osaka03.2018
Diploma - High School of General Course
Osaka Prefectural Nagano High School
Japan/Osaka03.2016
Diploma - Junior High School of General Course
Kawachinagano City Kagata Junior High Schools
Japan/Osaka03.2013
Skills
- Travel Coordination
- File Management
- Office Management
- Administrative Support
- Bookkeeping
- Telephone skills
- Scheduling appointments
- Performance Management
Languages
Japanese
Bilingual or Proficient (C2)
English
Advanced (C1)
Chinese (Mandarin)
Beginner (A1)
Overseas experiences
Australia:
Aug2018-Jul2020, Feb2022-May2022
【As a working Holiday, I studied engilsh at language school, working at restaurant.】
Taiwan:
Jun2022-Dec2022
【Joined short-term Chinese study course】
Timeline
Cabin Crew
Scoot
03.2024 - Current
Receptionist
Sekisui House Umeda Operation Co.,Ltd,
01.2023 - 12.2023
Waiter/ Drink Staff
Koto Sanpo
02.2022 - 05.2022
Hotel Front Desk Receptionist
Osaka Ryokan Nanten-En
07.2020 - 12.2021
Restaurant Manager
Mr,Curry
06.2019 - 06.2020
Dental Assistant
Nagata Dental Clinic
04.2013 - 05.2018
Associate Degree - Life Design
Shitennoji University Junior College
Diploma - High School of General Course
Osaka Prefectural Nagano High School
Diploma - Junior High School of General Course
Kawachinagano City Kagata Junior High Schools