KHOI DOAN NGUYEN
International Studies Student
Utsunomiya City, Ishii-machi 2980,Tochigi Prefecture
Overview
1
1
year of professional experience
2
2
Work History (Part-time Jobs)
3
3
Internships
4
4
Languages
Education
Bachelor of Arts - International Studies
Utsunomiya University
350 Mine-machi, Utsunomiya City, Tochigi 321-8505 04.2020 - Current
Work History
Sales Associate
au Shop Utsunomiya Kita
206-65 Shimokawamata-machi , Utsunomiya City, Tochigi Prefecture
09.2022 - Current
- Performance evaluation has been consistently at a 'B' level for four consecutive months.
- Conducted hearings utilizing open-ended questions to understand the needs and preferences of 15 customers per month, and provided recommendations for the most suitable products.
- Maintained up-to-date knowledge of smartphones and data plans, payment policies, and security standards.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Accomplished sales targets and met store performance goals by consolidating store targets and communicating them to all staff members.
Interpreter
East Japan Small and Medium Enterprises Business Associates Cooperative
1 Chome-6-32 Joto, Oyama City, Tochigi Prefecture
05.2023 - Current
- Visiting partner companies alongside the representative to evaluate the status of foreign workers, and providing interpretation support as needed.
- Provided accurate English and Vietnamese translation of Japanese documents.
- Demonstrated cultural sensitivity and adaptability to context to enhance communication and bridge language barriers.
- Managed phone communication with international clients and relayed summarized information to other staff.
Skills
Active Listening
Research
Analytical and Critical Thinking
Problem-solving
Teamwork and Collaboration
Interpersonal Communication
Computer skills: Windows, MS Office, Python
Internship
1. Insar Tours & Travel Sdn. Bhd. (Sarawak, Malaysia)
Undergraduate Student (February 2021 - March 2021)
Building the travel itinerary for Japanese tourists in Sarawak, Malaysia
Learnt the basics of:
- Concept of tourism industry, ecotourism, online tourism, and meetings industry
- Efficiently crafting and presenting tailored travel itineraries by consulting with customers about travel logistics, budget constraints, and itinerary planning
- Professional communication skills in Japanese and English
- Cross-cultural working: with Japanese and Malaysian
- Remote work
2. Taipei City University of Science and Technology (Taipei, Taiwan)
Undergraduate Student (March 2022)
Teaching assistant in Japanese Language subjects, Japanese Culture subject and Business English subject
Learnt the basics of:
- Adapting Japanese communication for students' comprehension of complex concepts
- Collaboration: Engaging in discussions with the supervisor and fellow intern to plan upcoming lessons, establish objectives, and allocate tasks efficiently, thereby enhancing time management effectiveness
- Surveying student interests and tailoring a customized presentation within a two-week period
- Applying my Japanese language expertise and Japan experience to assist students in language improvement and study abroad decisions
- Cross-cultural working: with Japanese and Taiwanese
- Remote work
Extracurricular Activities
- Participating in tax and visa renewal support activities as a member of the NPO Utsunomiya City International Exchange Association
- Participating as a volunteer in the 2021 Ichigo Ichiei Tochigi National Winter Games organizational team
- Teaching Japanese online to Vietnamese learners as a teacher of NPO "Japan-Vietnam Cultural Exchange Association.
- Secured second place at the Seijo University Speech Contest 2022 while discussing the significance of multilingualism and cross-cultural communication.