KHANH LINH VO
CUSTOMER SERVICE
HO CHI MINH
Summary
Experienced in customer service, adept at creating welcoming atmospheres and ensuring smooth dining experiences. Capable of handling high-pressure environments while maintaining a cheerful and professional demeanor. Committed to providing exceptional service that leaves a lasting impression. Organized, independent worker with strong time management skills. Detail-oriented and learns new tasks quickly. Possesses excellent memory and aptitude for calculations. Hospitality professional with experience in providing prompt, courteous service and handling customer requests. Adept at multitasking, ensuring orders are accurate, and maintaining a clean and organized environment. Strong communication skills, fostering positive guest interactions and working collaboratively with team members.
Overview
3
3
years of professional experience
3
3
Languages
Work History
Kitchen Staff Member
Marushoku Supermarket
08.2022 - 02.2025
- Contributed to positive workplace culture through strong teamwork, open communication, and a commitment to excellence.
- Maintained clean, trash-free workspaces to maximize productivity and safety.
- Kept kitchen operations efficient and organized by storing kitchen supplies in designated areas.
- Increased overall kitchen productivity by assisting in multiple stations as needed during busy shifts.
- Prepared food using various equipment, such as ovens, microwaves, gas cookers, and fryers.
- Washed utensils and dishes using dishwashers, pressure washers, and manual deep cleaning techniques.
Waitress Supervisor
Koinobori Restaurant
07.2022 - 02.2025
- Greeted new customers and offered immediate seating assistance.
- Monitored the dining area to maintain high cleanliness and customer satisfaction standards.
- Mentored junior waiting staff, offering encouragement and support to build confident restaurant team members.
- Supervised a team of waitresses, delegating tasks, and managing schedules for optimal staff utilization.
- Trained new staff on restaurant protocols, menu knowledge, and customer service excellence.
- Conducted performance evaluations for waitstaff, providing constructive feedback and improved teamwork among staff members by leading regular meetings to address concerns, share best practices, and set goals.
- Ensured timely delivery of food orders by closely monitoring kitchen processes and collaborating with chefs to resolve any issues efficiently.
Education
Bachelor of Science - Hospitality And Tourism
RITSUMEIKAN ASIA PACIFIC UNIVERSITY (APU)
Beppu City, Oita, Japan 04.2001 -
Skills
- Quality Control
- Team contribution
- Customer Service
- Care staff collaboration
- Organized workflow planner
- Clear communication
- Flexibility in changing environment
- Collaborative communication
Timeline
Kitchen Staff Member
Marushoku Supermarket
08.2022 - 02.2025
Waitress Supervisor
Koinobori Restaurant
07.2022 - 02.2025
Bachelor of Science - Hospitality And Tourism
RITSUMEIKAN ASIA PACIFIC UNIVERSITY (APU)
04.2001 -
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