Kevin Yuji Tamura

Responsible for overall IT operations in a team of two. Provides support and troubleshooting for the company's IT infrastructure and IT equipment in general.
On an personal assignment, worked as a help desk and handles user support.

As joining Burton, I led the installation at the Japan Office of a global project. Also, managed the operation of the system afterwards.
Since the pass rate for IT security training was low, I prepared materials and gave lectures to improve the user's security level.
As there were no materials to explain business applications, systems, network environment, etc., created numerous manuals to improve users' work efficiency.
Creation of internal IT rules to reinforce IT management and service control.
Proposal and evaluation of new IT service implementation. Assessed and installed a security training service and remote access software. As a result, improved employee IT literacy and helpdesk support work efficiency.

For Other Jobs..

• Creation and deletion of accounts and leasing of equipment when employees enter and leave the company.
• IT orientation and lectures for employees.
• Setup, management, and troubleshooting of PCs and other devices
• Handling IT inquiries and projects with the head quarter in the US.
• Establishing internal IT rules and regulations
• Online meeting support
• Prepare IT equipment, conference room equipment, and other materials
• IT related questions and support

Participated in a project to launch an English version of the help desk, which didn't exist before, and was in charge of creating English scenarios and evaluating the personnel who would be handling it in English. Also, after the service was launched, I conducted interviews with users to identify problems and contributed to the provision of better services.
As a leader of the team, created the flow of inventory management and operational manuals. Translated existing manuals into English and provided lectures for English users. When an incident occurred, I escalated the situation as necessary, but I also took immediate action and proposed preventive measures as much as possible.
In support of conferences, I was the first IT staff member in the office to be appointed to an international arbitration trial held both overseas and remotely, which allowed me to use my English skills to procure equipment for the trial, check the network, and attend rehearsals and the actual trial.

For other jobs...

• Explained technical information in clear terms to non-technical individuals to promote better understanding.
• Responded to support requests from end-users and patiently walked individuals through basic troubleshooting tasks.
• Configured hardware, devices, and software to set up work stations for employees.
• Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
• Mostly handling cases from Non-Japanese speakers at HQ and Overseas branches.
• Installation and removal of equipment when staff enter and leave the facility
• Setup, monitoring, and troubleshooting of PCs and other devices