Summary
Overview
Work History
Education
Skills
Timeline
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KEUMJUN LEE

Takanawa,Japan

Summary

I have taken on challenges in different industries.

My skills allow me to work smoothly, communicate with colleagues and managers.

In addition, I am capable of giving satisfaction to the customer and making it a good journey.

Overview

2
2
years of professional experience
2
2
Languages

Work History

CGO Operator

Hanjin International Japan
12.2022 - Current
  • Excellent communication skills, both verbal and written.
  • Ability to handle multiple languages, such as English, Korean and Japanese
  • Paid attention to detail while completing assignments.
  • Having the full trust of his superiors.
  • Used critical thinking to break down problems, evaluate solutions and make decisions.
  • Passionate about learning and committed to continual improvement.
  • Managed time efficiently in order to complete all tasks within deadlines.

Hotel Front Desk Clerk

Midtown NISEKO
05.2022 - 11.2022
  • Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
  • Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
  • Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
  • Worked flexible hours across night, weekend, and holiday shifts.
  • Collected room deposits, fees, and payments.
  • Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
  • Self-motivated, with a strong sense of personal responsibility.

Ski Rental

Niseko Sport
12.2021 - 04.2022
  • Developed strong relationships with local hotels and resorts to increase referrals for our ski rental services.
  • Managed multiple tasks in high-volume environment.
  • Ensured proper fitting of ski equipment to minimize risk of injury and maximize comfort for clients.
  • Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
  • Excellent communication skills, both verbal and written.
  • Self-motivated, with a strong sense of personal responsibility.
  • Resolved problems, improved operations and provided exceptional service.
  • Satisfy hotel guests through close communication.

Education

No Degree - English

Japan Collage of Foreign Languages
Tokyo, Japan
04.2001 -

High School Diploma -

Tokyo Metropolitan High School
Tokyo, Japan
04.2001 -

Skills

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Timeline

CGO Operator

Hanjin International Japan
12.2022 - Current

Hotel Front Desk Clerk

Midtown NISEKO
05.2022 - 11.2022

Ski Rental

Niseko Sport
12.2021 - 04.2022

No Degree - English

Japan Collage of Foreign Languages
04.2001 -

High School Diploma -

Tokyo Metropolitan High School
04.2001 -

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KEUMJUN LEE