KEUMJUN LEE
Takanawa,Japan
Summary
I have taken on challenges in different industries.
My skills allow me to work smoothly, communicate with colleagues and managers.
In addition, I am capable of giving satisfaction to the customer and making it a good journey.
Overview
2
2
years of professional experience
2
2
Languages
Work History
CGO Operator
Hanjin International Japan
12.2022 - Current
- Excellent communication skills, both verbal and written.
- Ability to handle multiple languages, such as English, Korean and Japanese
- Paid attention to detail while completing assignments.
- Having the full trust of his superiors.
- Used critical thinking to break down problems, evaluate solutions and make decisions.
- Passionate about learning and committed to continual improvement.
- Managed time efficiently in order to complete all tasks within deadlines.
Hotel Front Desk Clerk
Midtown NISEKO
05.2022 - 11.2022
- Provided exceptional customer service through active listening and empathetic communication, resulting in increased guest satisfaction ratings.
- Answered questions and addressed, resolved, or escalated issues to management personnel to satisfy customers.
- Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
- Worked flexible hours across night, weekend, and holiday shifts.
- Collected room deposits, fees, and payments.
- Liaised with housekeeping and maintenance staff to address requests and complaints made by guests.
- Self-motivated, with a strong sense of personal responsibility.
Ski Rental
Niseko Sport
12.2021 - 04.2022
- Developed strong relationships with local hotels and resorts to increase referrals for our ski rental services.
- Managed multiple tasks in high-volume environment.
- Ensured proper fitting of ski equipment to minimize risk of injury and maximize comfort for clients.
- Handled maintenance and repair requests to keep properties in good condition and maintain renter satisfaction.
- Excellent communication skills, both verbal and written.
- Self-motivated, with a strong sense of personal responsibility.
- Resolved problems, improved operations and provided exceptional service.
- Satisfy hotel guests through close communication.
Education
No Degree - English
Japan Collage of Foreign Languages
Tokyo, Japan 04.2001 -
High School Diploma -
Tokyo Metropolitan High School
Tokyo, Japan 04.2001 -
Skills
Time management abilities
Customer Service
Multitasking Abilities
Language Skill
Time Management
Timeline
CGO Operator
Hanjin International Japan
12.2022 - Current
Hotel Front Desk Clerk
Midtown NISEKO
05.2022 - 11.2022
Ski Rental
Niseko Sport
12.2021 - 04.2022
No Degree - English
Japan Collage of Foreign Languages
04.2001 -
High School Diploma -
Tokyo Metropolitan High School
04.2001 -