Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
8
8
years of professional experience
Work History
Lead Barista
Chaco Cafe (Lakeland University Japan)
12.2022 - 02.2024
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Developed a unique range of hot and cold beverages to introduce novelty and cultivate a loyal customer base.
Enhanced the café's atmosphere by incorporating ambient lighting, curated music, and stylish furniture to create a welcoming and enjoyable environment.
Maintained a clean and hygienic environment by sanitizing equipment and thoroughly wiping down counters and tables to prevent the spread of germs.
Children's Fitness Instructor
My Gym Musashi-Kosugi
01.2022 - 03.2023
Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
Developed and introduced new sports programs and innovative teaching methods tailored for children aged 4-13, fostering engagement, skill development, and enthusiasm for physical activity.
Demonstrated strong time management and dedication by maintaining a consistent work ethic while attending university full-time.
Learned new children's songs and dance choreography weekly to provide a dynamic and engaging environment for the children.
Hospital Corpsman
United States Navy, USN
09.2016 - 09.2021
Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
Served for 3 years on the labor and delivery floor, providing support during live births and assisting in C-sections.
Provided leadership, delegation, and exceptional medical service in high-pressure situations.
Updated medical records in EMR system and double-checked data for accuracy.
Lifeguard
Oakleaf Community Pools
06.2016 - 08.2016
Performed Successful Rescues: Saved two lives by executing quick, efficient, and trained responses during critical emergencies.
Improved Communication Systems: Initiated a new communication strategy among team members, utilizing hand signals and updated radio procedures to ensure seamless coordination during emergencies.
Prevented Accidents: Monitored pool and beach activities, identifying and mitigating potential hazards to ensure a safe environment for all patrons.
Customer Service Excellence: Provided attentive service to guests, addressing concerns and promoting a welcoming and secure atmosphere.
Education
Bachelor of Arts - Business Administration
Lakeland University Japan
Ryogoku, Tokyo
12-2024
High School Diploma -
Oakleaf High School
Jacksonville, Florida
07-2016
Skills
Microsoft Suite (Excel, Word)
Google Suite (Drive, Sheets)
HTML/CSS
Supply ordering
Inventory
Beverage preparation
Hobbies
Brazilian Jiu-Jitsu (Blue Belt)
Guitar
Cycling
Soccer
Powerlifting
Languages
English
Native language
Japanese
Elementary
A2
Software
Microsoft Office
IOS
MAC OS
Timeline
Lead Barista
Chaco Cafe (Lakeland University Japan)
12.2022 - 02.2024
Children's Fitness Instructor
My Gym Musashi-Kosugi
01.2022 - 03.2023
Hospital Corpsman
United States Navy, USN
09.2016 - 09.2021
Lifeguard
Oakleaf Community Pools
06.2016 - 08.2016
Bachelor of Arts - Business Administration
Lakeland University Japan
High School Diploma -
Oakleaf High School
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