Focused and versatile professional with undeniable talents in customer service and specialty drink preparation. Multi-tasker dedicated to customer service and engagement. Works great under pressure.
Overview
8
8
years of professional experience
Work History
Lead Barista
Chaco Cafe (Lakeland University Japan)
12.2022 - 02.2024
Elevated customer loyalty by using strong communication abilities to resolve customer problems.
Developed a unique range of hot and cold beverages to introduce novelty and cultivate a loyal customer base.
Enhanced the café's atmosphere by incorporating ambient lighting, curated music, and stylish furniture to create a welcoming and enjoyable environment.
Maintained a clean and hygienic environment by sanitizing equipment and thoroughly wiping down counters and tables to prevent the spread of germs.
Children's Fitness Instructor
My Gym Musashi-Kosugi
01.2022 - 03.2023
Delivered fun and motivating group fitness classes designed to improve overall health and fitness levels.
Developed and introduced new sports programs and innovative teaching methods tailored for children aged 4-13, fostering engagement, skill development, and enthusiasm for physical activity.
Demonstrated strong time management and dedication by maintaining a consistent work ethic while attending university full-time.
Learned new children's songs and dance choreography weekly to provide a dynamic and engaging environment for the children.
Hospital Corpsman
United States Navy, USN
09.2016 - 09.2021
Provided emergency medical care and conducted physical exams and interviews to gain medical history and relevant health data.
Served for 3 years on the labor and delivery floor, providing support during live births and assisting in C-sections.
Provided leadership, delegation, and exceptional medical service in high-pressure situations.
Updated medical records in EMR system and double-checked data for accuracy.
Lifeguard
Oakleaf Community Pools
06.2016 - 08.2016
Performed Successful Rescues: Saved two lives by executing quick, efficient, and trained responses during critical emergencies.
Improved Communication Systems: Initiated a new communication strategy among team members, utilizing hand signals and updated radio procedures to ensure seamless coordination during emergencies.
Prevented Accidents: Monitored pool and beach activities, identifying and mitigating potential hazards to ensure a safe environment for all patrons.
Customer Service Excellence: Provided attentive service to guests, addressing concerns and promoting a welcoming and secure atmosphere.
BARISTA, CASHIER, AND FOOD PREPARATION at The Daily Grind (Lakeland University)BARISTA, CASHIER, AND FOOD PREPARATION at The Daily Grind (Lakeland University)
Japanese Language Expert at Nomura Research Institute Consulting & Solutions India Pvt. LtdJapanese Language Expert at Nomura Research Institute Consulting & Solutions India Pvt. Ltd
Investment Banking Intern at China Zheshang Bank Co., Ltd. – Hangzhou BranchInvestment Banking Intern at China Zheshang Bank Co., Ltd. – Hangzhou Branch