Kenji Hasegawa
Professional Teacher
Shinjuku Ward, Tokyo
Summary
Dynamic professional with a proven track record, enhancing customer loyalty and fostering student success through effective communication and classroom management. Skilled in English and Japanese oral communication and project-based learning through research writing, adept at resolving conflicts with empathy and boosting satisfaction and performance through innovative teaching strategies.
Overview
6
6
years of professional experience
3
3
Certifications
2
2
Languages
Work History
Customer Service Representative
Softbank Global Rental
06.2017 - 02.2018
- Assisted approximately 80 in-bound customers.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Responded to customer requests for products, services, and company information.
Secondary English/Research Writing Teacher
St. Scholastica's Academy
05.2012 - 04.2017
- Implemented project-based learning opportunities to encourage creativity, collaboration, and problem-solving skills in students.
- Utilized various assessment tools to track student progress and adapt teaching methods accordingly, resulting in improved performance.
- Developed strong rapport with students by taking an interest in their lives beyond the classroom, supporting them academically and emotionally.
- Fostered a positive classroom environment by establishing consistent routines and clear expectations, promoting mutual respect among students.
- Participated in ongoing professional development workshops and trainings to stay current on best teaching practices and enhance instructional effectiveness.
- Contributed to a positive school culture by participating in committee work and collaborating with other departments on school-wide initiatives.
- Utilized multimedia strategies and technology to convey information in fresh and interesting ways.
- Collaborated with colleagues to develop interdisciplinary units, fostering critical thinking and connections between subjects.
- Designed and facilitated group projects to foster teamwork and problem-solving skills.
Education
Master of Arts - Theology
Sophia University
Tokyo, Japan 04.2023 - Current
Bachelor of Arts - Theology
Sophia University
Tokyo 04.2018 - 03.2021
Bachelor of Secondary Education - English Language And Literature
Don Bosco College
Canlubang, Calamba, Laguna, Philippines 04.2001 -
High School Diploma -
Don Bosco Academy
Mabalacat City, Pampanga 06.2004 - 03.2008
Skills
Grammar instruction
Oral communication
Literary analysis
Writing instruction
Project-based learning
Reading comprehension
Debate coaching
Multicultural education
TESL
Classroom management
Student-centered learning
Editing and proofreading
Accomplishments
August 2016 : Lesson Study on Math-Science Integration was
conducted at a public school in Pampanga, Philippines
October 2016 : The Research Paper on Math-Science Integration waspublished in the Journal of Korean Society of
Mathematical Education
October 2016 : Discussant and participant, International Research
Forum organized by Korean Society of Mathematical
Education at Suwon City, South Korea
Certification
Professional Teacher's License (Secondary English; PRC, Philippines)
Timeline
Master of Arts - Theology
Sophia University
04.2023 - Current
Teacher's License (Junior and Senior High School English; Sophia University, Japan)
03-2021
Teacher's License (Junior and Senior High School Religious Education; Sophia University, Japan)
03-2021
Bachelor of Arts - Theology
Sophia University
04.2018 - 03.2021
Customer Service Representative
Softbank Global Rental
06.2017 - 02.2018
Professional Teacher's License (Secondary English; PRC, Philippines)
04-2014
Secondary English/Research Writing Teacher
St. Scholastica's Academy
05.2012 - 04.2017
High School Diploma -
Don Bosco Academy
06.2004 - 03.2008
Bachelor of Secondary Education - English Language And Literature
Don Bosco College
04.2001 -
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