Summary
Overview
Work History
Education
Skills
Hobbies
Languages
Timeline
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Kengo Okada

Yokohama City Aoba Ward Ichigaocho 1165-54

Summary

Bilingual and globally-minded individual with strong execution skills, leadership experience, and interpersonal awareness. Proven track record in operational strategy, team management, and customer experience optimization as Deputy Store Manager of a high-performing monjayaki restaurant in Tokyo. Naturally people-centric (ENFJ-A) with a strategic mindset; excels at aligning stakeholders from frontline staff to executive decision-makers. Passionate about supporting startup growth, global expansion, and value-driven business. Seeking to leverage on-the-ground leadership experience and a strong drive for impact in the fields of finance, consulting, and innovation.

Overview

3
3
years of professional experience

Work History

Service Operation Manager

Kano Corporation
04.2022 - Current
  • Designed and implemented operational reforms that increased average daily sales from ¥1.35M to ¥1.45M; achieved record-high daily sales, and 9.8 average table turnovers per day.
  • Advanced from part-time staff to Deputy Store Manager in a leading monjayaki restaurant within one year.
  • Directed store operations encompassing staff training, FL cost management, shift scheduling, ordering, and customer service enhancement. Led store operations, including staff training, FL cost control, shift scheduling, ordering, and customer service optimisation.
  • Boosted Google review count and raised the average rating from 4.7 to 4.8 through review engagement tactics and service design.
  • Pitched and executed initiatives by directly engaging area managers, HR, and the CEO to secure buy-in and implementation authority. Balanced strategic planning with hands-on leadership on the floor, serving as a role model while preserving team morale, and cohesion.

English Tutor

JPREP
03.2022 - 04.2023
  • Teacher of 7 students for an all english class. 7 out of 7 students passing the Eiken level 2 test.
  • Used effective teaching strategies which engaged and challenged students, implementing actions appropriate to their needs and curriculum demands. Managed classroom dynamics effectively, fostering a positive and inclusive learning environment for all students.

Education

Bachelor of Arts - Political Science

Keio University
Mita, Tokyo
03-2026

High School Diploma -

Keio High School
Yokohama, Kanagawa
03-2019

Skills

  • Outstanding customer service

  • Cooperative and positive attitude

  • Strong leadership skills

  • High stress tolerance

  • Outstanding physical stamina

  • Analytical and critical thinking

Hobbies

Foodie, Sauna Lover, High Level Calisthenics Athlete

Languages

English
Bilingual or Proficient (C2)
Japanese
Bilingual or Proficient (C2)
French
Intermediate (B1)

Timeline

Service Operation Manager

Kano Corporation
04.2022 - Current

English Tutor

JPREP
03.2022 - 04.2023

Bachelor of Arts - Political Science

Keio University

High School Diploma -

Keio High School

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Kengo Okada