Kenerick McDanel
Yokosuka
Summary
Most recently a Clinical Coordinator with excellent scheduling, coordination and documentation talents as part of clinical teams. Skilled at admitting patients, managing patient services, providing thorough reports and ensuring patient satisfaction. Detail and patient-oriented with proficiency in handling emergency situations. Formerly a Help Desk Technician with two years quickly and effectively resolving customers' technical issues. Dedicated to exceeding client expectations by verifying satisfactory resolutions for every submitted ticket. Skilled at maintaining positive communications even in stressful situations. Ready to leverage deep technical knowledge and amiable personal interactions to provide superlative technical responses. Excellent reputation for resolving problems and improving customer satisfaction.
Overview
3
3
years of professional experience
1
1
Certification
Work History
Clinical Coordinator
Booz Allen Hamilton, BAH
11.2022 - 10.2023
- Coordinated, monitored, assigned and documented patient and clinical care activities.
- Oversaw quality assurance programs to enhance performance and consistently achieve superior care standards.
- Provide ongoing case management to patients to implement appropriate treatment plan, adhere to quality models and maximize utilization of services needed to achieve optimal outcomes.
- Communicated with patients, ensuring that medical information was kept private.
- Worked with patients using the PASTOR assessment to include the most accurate amount of information for providers to work with and to prevent loss of information.
- Working with military personnel
IMIT Help Desk Technician
Alutiiq
10.2020 - 11.2022
- Configured hardware, devices and software to set up work stations for employees.
- Responded to support requests from end users and patiently walked individuals through basic troubleshooting tasks.
- Explained technical information in clear terms to non-technical individuals to promote better understanding.
- Installed, modified and repaired software and hardware to resolve technical issues.
- Performed tests of functionality, security and performance of different workstations and devices.
- Provided Tier 1 IT support to non-technical internal users through desk side support services.
- Followed up with clients to verify optimal customer satisfaction following support engagement and problem resolution.
- Patched software and installed new versions to eliminate security problems and protect data.
Cashier
Nexcom
05.2020 - 09.2020
- Operated cash register for cash, check and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Helped customers complete purchases, locate items and join reward programs.
- Restocked and organized merchandise in front lanes.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
Education
High School Diploma -
Nile C. Kinnick High School
Yokosuka, Japan06.2020
Skills
- Help Desk Support
- User Support and Troubleshooting
- Defect Analysis and Resolution
- Issue and Resolution Tracking
- Friendly and Patient
- Device Installation
- Hardware and Software Repair
- Microsoft Active Directory
- Security Certified
Accomplishments
- Took part in multiple system migrations (DHA, O365 and system-wide hardware replacements)
- Frequently assisted high ranking military officials and aided in situations that require urgent assistance.
- Resolved product issue through consumer testing.
- Used Microsoft Excel to develop inventory tracking spreadsheets.
- Resolved over 1,500+ trouble tickets in GSC (used Remedy before that).
Certification
Security + 501
Approved Secret Clearance
Hobbies
I enjoy training in martial arts such as wrestling, grappling, boxing and kickboxing, I love the competitive aspect of these sports and it also helps me maintain my center. I also enjoy hiking, sightseeing and reading.
Languages
Japanese
Native or Bilingual
Spanish
Limited Working
Timeline
Clinical Coordinator
Booz Allen Hamilton, BAH
11.2022 - 10.2023
IMIT Help Desk Technician
Alutiiq
10.2020 - 11.2022
Cashier
Nexcom
05.2020 - 09.2020
High School Diploma -
Nile C. Kinnick High School
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